Senior Manager-Network Engineering

Pay Range: $105,000.00 - $173,250.00

Supervisory Organization:

Head of Engineering and Infrastructure

Country:

United States of America

Address:

1401 PACIFIC AVE

City:

DALLAS, TX 75202

FLSA:

Exempt

Professionals:

01 - Official Administrator (EEO-4-United States of America), 1B - Managers and Directors (EEO-SubCategory)

General Summary:

Manages the enterprise network engineering team to maximize availability and performance meeting DART business expectations in a 24 hour 7 days a week operation. Manages the design, installation, maintenance, and selection of all networking equipment and software for the enterprise network including LAN, WAN, Datacenter, and Cloud. Manages complex projects such as new construction and renovation, equipment evaluation and selection, and technology research.

Essential Duties and Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages the development, planning, and implementation of the enterprise network. Manages hardware, firmware, and software migration plans. Manages designs, requirements, and specifications. Manages production testing and change control procedures. Manages specifications for the acquisition of new network hardware and software.
• Leads Tier 1, Tier 2, and Tier 3 network engineers to successfully meet assigned tasks, projects and Agency objectives.
• Manage the budget and expenditures for both Operational and Capital accounts as required for the completion of duties.
• Participates in the development of requisitions, bids, specifications, and the negotiation, administration, and evaluation of contracts for equipment and services.
• Leads the evaluation, specifications, and requirements of new equipment.
• Develops and writes job descriptions for team alignment.
• Develops and manages enterprise strategies and plans for network administration and security. Leads in the development and deployment of the Disaster Recovery Plan.
• Responsible for the development and implementation of standards, procedures, and processes for the Network Engineering group.
• Participates in strategic planning, tactical operation planning, and the development of contingency operation plans regarding Agency IT infrastructure and Disaster Recovery.
• Develops various reports and presentations for management review.
• Documents all processes and standard operating procedures for the division, including disaster recovery plans.
• Manages internal departmental relationships and external vendor relationships to coordinate support service and problem resolutions. Leads cross-functional linked teams to address business or systems issues and production systems testing.
• Manages the coordination and activities of new system installations, effectively utilizing resources, budgets and timelines to meet production schedules.
• Participates in scheduled change management and participates in incident management. Ensures that changes and actions are documented in change management system and service management system.
• Provide 5-star customer service and meet Agency service level agreements (SLA).
• Performs other related duties as assigned.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

• Bachelor’s degree from an accredited college or university in Computer Science, Information Systems, Business or related field.
• Seven (7) years of enterprise network experience with three (3) years of supervisory experience in maintenance and operation of Enterprise networking technologies.
• Experience with Cisco routing and switching, LAN/WAN architecture, firewalls, wireless technologies, cellular technologies, VOIP and POTS services, telco circuits, SDWAN, Software Defined Networking, Cisco ISE, Prime and DNAC.
• ITIL Foundation certification preferred.
• Pass a physical (medical) examination that includes a drug screen in order to operate DART non-revenue vehicles.
• Proficiency of PC software applications to include Microsoft Office or other related software applications.
• Must maintain all certification(s) required for this position.
• Must be able to work variable hours, to include emergency response to outages.
• Must be able to perform work from remote locations as needed.
• Must be able to work in an on-call rotation.
• Valid Texas Class A, B, or C drivers license, no Driving While Intoxicated (DWI) conviction within the last sixty (60) consecutive months, not more than one (1) DWI on driving record, and not more than three (3) convictions of moving violations within the last thirty-six (36) months in order to operate DART non-revenue vehicles or drive in the course and scope of job.
• Ability to be dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
• Ability to be able to write clearly and succinctly in a variety of communication settings and styles. Can get messages across that have the desired effect.
• Ability to step up to conflicts, seeing them as opportunities. Read situations quickly. Good at focused listening. Can hammer out tough agreements and settle disputes equitably. Can find common ground and get cooperation with minimum noise.
• Ability to blend people into teams when needed. Creates strong morale and spirit in his/her team. Shares wins and successes. Fosters open dialogue. Lets people finish and be responsible for their work. Defines success in terms of the whole team. Creates a feeling of belonging in the team.
• Ability to provide challenging and stretching tasks and assignments. Holds frequent development discussions. Is aware of career goals for each direct report. Constructs compelling development plans and executes them. Is a people builder.
• Ability to accurately scope out length and difficulty of tasks and projects. Sets objectives and goals. Breaks down work into the process steps. Develops schedules and task/people assignments. Anticipates and adjusts for problems and roadblocks. Measures performance against goals. Evaluates results.
• Ability to use rigorous logic and methods to solve difficult problems with effective solutions. Can see hidden problems. Is excellent at honest analysis. Looks beyond the obvious and does not stop at the first answers.
• Ability to marshal resources to get things done; uses resources effectively and efficiently; can orchestrate multiple activities at once to accomplish a goal.
• Ability to quickly develop technical understanding; is good at learning new industry, company or technical knowledge.
• Analytical and creative skills to find solutions to complex interpersonal, technical and administrative problems.
• Knowledge of budget development/analysis, and operational cost factors.

WORKING CONDITIONS:
Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V

Open until qualified applicants are identified.