Patient Coordinator

Patient CoordinatorWestlake Dermatology is accepting applications for the full-time, Monday-Friday Patient Coordinator position at our Houston West University Office. Patient Coordinators are essential to greeting patients upon arrival and making them feel welcome to the practice. The role includes scheduling patients, preparing and maintaining current patient information, answering phones, verifying insurance information and performing general office duties. Responsible for checking patients in/out and collection of payment. Has the ability to explain charges and insurance to patients. Ensures all patient interaction is performed in a professional, accurate and courteous manner.Essential SkillsExcellent customer service and communication skillsAbility to work as a team member in a fast-paced environmentAbility to solve problems and manage multiple tasks simultaneouslyHighly motivated and well organized with attention to detailMaintains respectful and positive attitude in dealings with both patients and fellow staffProfessional telephone etiquette and communication skillsStrong computer skills and knowledge of Microsoft Word and ExcelSubstantial knowledge of general medical office procedures and terminologyAppropriate sense of discretion in dealing with patient information and difficult situationsAble to handle large transactions with easeAble to sit for long periods of timeMay include some lifting of boxesResponsibilitiesResponsible for patient check-in and greeting each patient in a pleasant and professional mannerTrack patients in the reception area and communicates with them as needed. Advises patients of any delay in appointment time as neededSchedule, cancel and reschedule patient appointmentsEnter and/or verify accuracy of patient demographic and insurance information in the computerCollect payments (co-pay, cosmetic treatment fees, surgery balances, etc.)Responsible for reconciling/balancing medical records dailyPrepare scheduling deposits per providers as neededScan/route provider charts and pre-operational chartsCheck internal and Outlook messages daily and respondAnswer office phones promptly & professionally and return voicemails as necessaryEnsure that proper authorization or referral is collected from each patientAssist patients with check out process, i.e. scheduling next appointment, accepting payment, etc.Recommend products and answer questions about various skin care products and proceduresMonitor inventory levels of skin care product and replenishes when necessaryMaintain proper office opening and closing proceduresMonitor waiting room to ensure furnishings and magazines are orderly and cleanAssist in general office duties as neededFollow company policy on all HIPAA procedures/protocolsFollow company business policies (i.e. Product Return Policy, Allowable Forms of Payment & Financing, No-Shows and Late Collections, Phone – in Credit Card Authorization/Payments)Follow and respect Employee PoliciesReport to work in a timely manner and maintain good attendanceEducation & ExperienceHigh school diploma requiredCollege degree (Associate or Bachelors) preferredAt least one year prior medical office or veterinary experience preferredJob Type: Full-timeCompensation: $18.00 per hour (plus benefits and 401K options for full-time employees)Westlake Dermatology is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.