Contact Center Engineer / Analyst - Amazon Connect- Only W2

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Work Authorization: GC, GC EAD / H4 EAD / L2S / J2 EAD / TN / E3, USC (Any Visa Except H1B and OPT)

Below is the Job Summary
Job Role/Title: - Contact Center Engineer / Analyst – Amazon Connect
Contract- 24Months
Location: Orange, Connecticut (Primarily Onsite)

Job Description:
We are seeking an experienced Contact Center Engineer/Analyst with expertise in Amazon Connect, CCaaS, and AWS integrations to support contact center transformation and ongoing operations.
Key Responsibilities:
Configure, maintain, and enhance Amazon Connect.
Troubleshoot contact center issues and provide production support.
Gather and document business and technical requirements.
Support AWS and enterprise application integrations.
Coordinate testing, deployment, and platform enhancements.
Monitor platform performance and recommend improvements.
Collaborate with business and IT teams to ensure service quality.
Required Skills:
Amazon Connect / CCaaS
Contact Center Operations and Support
AWS and Integration Experience
Preferred Skills:
Utilities Industry Experience
Salesforce
Conversational AI / IVR
Education: Bachelors degree in computer science, Engineering, Information Systems, or a related field.

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Vacancy posted 2 days ago

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