Rapid Response Engineer

Job Description

Job Description

Working hours: standard daily hours (8am to 5pm) but must be flexible to adjust for special projects (nights & weekends)

Location : Central Florida, preferred or South Florida, excluding Miami/Fort Lauderdale

Compensation : $45K to $55K Annually

Position Summary

TOGA Technology is seeking an HPE server and storage engineer for our services department. In this role, you will support service calls for our clients and HPE clients in the central Florida region. You will assist with completing project and service call activities, communicating with clients, monitoring timelines, and keeping project documentation organized and up to date. This is an excellent opportunity for someone who is eager to learn, grow, and contribute to meaningful initiatives.

Job Requirements

• Assist with installation projects including labeling and cabling in data center environments.

• Coordinate project and service tasks, schedules, and cross-team handoffs.

• Communicate with team members and clients to help ensure project and support requirements are clear and met.

• Provide thorough support for all server and storage service calls.

• Track project and service call progress and provide regular updates to our dispatch team.

• Ensure service call notes and troubleshooting steps are well documented for case closure.

• Assist with identifying server or storage faults the client may have not seen.

• Participate in project meetings and contribute input, next steps, and follow-up items.

• Document client inventory and contract expiration dates along with creating Viso Diagrams of said inventory.

• Support the Rapid Response team with coordination, communication, and task management to help keep work moving forward smoothly.

• Attend client meetings when requested by the presales and sales team and annotate any requests they may have on installation projects.

• Travel is required

Personal Skills

• Strong communication and interpersonal skills with a proactive approach to sharing updates.

• Excellent organizational skills and high attention to detail.

• Ability to manage multiple tasks and prioritize effectively.

• Comfortable working independently and within a team environment.

• Willingness to learn, take direction, and expand responsibilities over time.

• Clear and concise verbal and written communication skills, especially when documenting tasks or project details.

• Positive attitude, accountability, and a problem-solving mindset.

• Must have strong troubleshooting skills in an enterprise environment.

TOGA Technology is an IT services company with over 400 employees that helps enterprise organizations manage and modernize their technology infrastructure. Think of us as a comprehensive technology partner for large companies across industries like financial services, healthcare, government, technology, and manufacturing.

Here's what we do:

Managed Services – We run IT operations for our clients 24/7, handling infrastructure monitoring, maintenance, and management so their internal teams can focus on strategic initiatives rather than keeping the lights on.

True Solutions – Our custom software development and application modernization team builds tailored solutions when off-the-shelf products don't fit. This includes everything from legacy system upgrades to brand-new applications.

Lifecycle Services – We manage the entire hardware and software lifecycle for clients: procurement, deployment, asset management, and eventual retirement. This takes a huge administrative burden off IT departments.

TOGA AI – This is our newer, cutting-edge offering. We've built AI-powered assistants (like Talos) and intelligent voice systems (Agilant AI voice) that automate Tier 1 IT support and help desk operations.

Contact Center Solutions – We run AI-powered contact centers and Tier 1 support operations, using our technology to handle high-volume customer and employee inquiries efficiently.

The big picture: We're positioned between traditional IT outsourcing and specialized consulting. Companies come to us when they need reliable operations AND innovation – someone who can both keep their systems running smoothly today and help them adopt emerging technologies like AI for tomorrow.

Company Description

TOGA Technology is an IT services company with over 400 employees that helps enterprise organizations manage and modernize their technology infrastructure. Think of us as a comprehensive technology partner for large companies across industries like financial services, healthcare, government, technology, and manufacturing.\r\n\r\nHere's what we do:\r\n\r\nManaged Services – We run IT operations for our clients 24/7, handling infrastructure monitoring, maintenance, and management so their internal teams can focus on strategic initiatives rather than keeping the lights on.\r\n\r\nTrue Solutions – Our custom software development and application modernization team builds tailored solutions when off-the-shelf products don't fit. This includes everything from legacy system upgrades to brand-new applications.\r\n\r\nLifecycle Services – We manage the entire hardware and software lifecycle for clients: procurement, deployment, asset management, and eventual retirement. This takes a huge administrative burden off IT departments.\r\n\r\nTOGA AI – This is our newer, cutting-edge offering. We've built AI-powered assistants (like Talos) and intelligent voice systems (Agilant AI voice) that automate Tier 1 IT support and help desk operations.\r\n\r\nContact Center Solutions – We run AI-powered contact centers and Tier 1 support operations, using our technology to handle high-volume customer and employee inquiries efficiently.\r\n\r\nThe big picture: We're positioned between traditional IT outsourcing and specialized consulting. Companies come to us when they need reliable operations AND innovation – someone who can both keep their systems running smoothly today and help them adopt emerging technologies like AI for tomorrow.