Loan Servicing Specialist

Finance of America Reverse Mortgage Servicing Position Finance of America helps homeowners 55+ access the equity they've built while staying in full control of their home and their financial future. Through a range of reverse mortgage solutions, we help customers shape the retirement they've earned while continuing to evolve how we serve and work together. Joining Finance of America now means stepping into a period of momentum and growth, with teams actively shaping what comes next and opportunities to make an impact and grow your career. Purpose of Role: Responsible for executing transaction-level reviews, loss analysis, valuation monitoring, and exception reviews across the reverse mortgage servicing portfolio. Partners closely with Manager, Loan Administration to identify loss drivers, recovery opportunities, and operational risks and support internal stakeholders to mitigate losses, improve recoveries, and strengthen existing servicing controls. Key Responsibilities and Expectations: Executes transaction exception reviews triggered by exception logic within FAR Loan Management system, identifying potential incidents, aligning transaction codes with HERMIT and capturing borrower recoverability and HUD claim ability. Performs transaction-level loss analysis reviews of HECM claims to identify losses, root causes, and recovery opportunities. Assists in tracking loss trends across the servicing portfolio and projecting financial impacts for senior leadership. Supports loss mitigation analytics and governance, including tracking potential incidents identified through transaction-level reviews, escalating exposure to management, and contributing to meetings that evaluate mitigation strategies. Monitors property valuations across the servicing portfolio, reviewing appraisal and BPO exceptions that result in high-variance outcomes impacting loss severity, decisioning, and recoveries. Utilizes valuation benchmarks to monitor local market trends and track valuation factors for loss analysis. Reviews property valuation exceptions with a focus on property preservation and risk analysis. Follows key performance indicators (KPIs) in coordination with management. Monitors monthly performance exception/issue reporting for the subservicer. Ensures deliverables for internal business projects by providing timely and accurate updates to stakeholders. Remains abreast of industry trends, products, technologies, best practices, and standards of conduct. Mentors and trains peers and vendors as assigned. Follows written risk and compliance policies and procedures for business activities. Performs other duties as assigned. Reports To: Manager, Loan Administration Qualifications - Experience/Skills/Competencies: Minimum 3 years of experience in the mortgage servicing industry (e.g. call center, default, foreclosure, bankruptcy, real estate owned (REO), and/or vendor management. Experience with reverse mortgages would be ideal. Strong knowledge and understanding of mortgage industry as it relates to one or more of the following areas: Claims, default, complaints management, borrower experience journey, reverse, forward and commercial products. Open communication, teamwork, and high performance. Strong interpersonal skills and must be a team player. Analytical, critical thinking, and problem-solving skills with a customer service orientation. Sound Microsoft Office experience (i.e. Excel, Word, Outlook) and adapting to new technologies and applications while navigating multiple screens. Demonstrated experience working with cross-functional leadership is preferred. Experience with GSE agency guidelines, CFPB regulations and FHA/HUD requirements is preferred. Qualifications - Education: Required Bachelor's Degree or comparable qualifications Field(s)/Profession(s): Business, Finance, or equivalent field. Compensation: The base salary range for this position is ($66,000 - $80,000) inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidate's work location, skills, education, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP. Application Deadline: 10/26/2026 Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.