Computer Support Technician

Summary Of Position

This is highly responsible, complex technical and administrative work for the Building Division that requires excellent communication skills. This position handles a variety of important Division functions including: issuance of building permits, problem solving, providing excellent public service; and an array of daily diverse job assignments. Working as the backup for our elevator program including, inspections, permitting and invoicing processes.

Example Of Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES: (The following examples are illustrative only and are not intended to be all inclusive.) Shares responsibility for the daily functioning of the office by acting as a lead in performing midlevel security tasks in POSSE, including extensive contact with the public and staff; evaluating and anticipating complex issues that may arise and attempting to resolve and/or direct to the appropriate authority. Assists contractors, homeowners and the public at the front counter and on telephone with a myriad of requests relating to building permits, inspections and web services. Accepts, reviews and processes permit applications; checks for compliance with technical criteria and submittal requirements; reviews and issues permit. Customer service and technical accuracy are essential competencies for this position. Greets customers, answers telephones and emails and reviews forms for accuracy and completeness; explains permit procedures, forms, fees, determines if documents are missing, conveys messages, handles requests for information, resolves problems and complaints within realm of responsibility. Utilizes computer for preparation of complex correspondence and spreadsheet development, data entry and inquiry, and records research and maintenance. Initiates the permitting processes electronically for building, electrical, mechanical, plumbing, and demolition permits and upon approval, issues permits. Receives payments for permits, re-inspection fees, and other fees at the front counter or by mail, processes payments accordingly and maintains statutorily required records. Processes refund requests from contractors and homeowners to submit to Treasurer for reimbursements. Utilizes various computer systems and programs to enter, store and/or retrieve information as requested or otherwise necessary. Establishes and maintains a variety of tangible documents, filing and retrieving information as requested or otherwise necessary for issuance of permits, including the preparation and processing of received file documents daily into electronic imaging. Performs other duties as assigned.

Minimum Qualifications

EDUCATION and/or EXPERIENCE: High school diploma or GED and three year's experience in dealing with public and performing varied office and administrative tasks supplemented by courses in in accounting, bookkeeping, budgeting, office administration or related work, OR any equivalent combination of education, training, and experience. CERTIFICATIONS: International Code Council (ICC) Permit Technician Certification is preferred. COMMUNICATION SKILLS: Ability to effectively communicate in both oral and written form in a clear, concise and professional manner. Ability to read and interpret documents and procedure manuals. Ability to develop detailed reports and correspondence. Ability to establish and maintain effective working relations. MATHEMATICAL SKILLS: Ability to apply mathematical formulas, fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY: Must have the verbal aptitude to communicate effectively and efficiently in a variety of professional and technical languages, including building code and accounting terminology in oral or written form. Ability to collect data, define problems, establish facts and draw valid conclusions. ORGANIZATIONAL SKILLS: Ability to manage multiple tasks. The ability to prioritize tasks. Provide information and recommendations in an efficient and timely manner. OTHER SKILLS and ABILITIES: Knowledge of the application of established bookkeeping and accounting principles and techniques of governmental accounting transactions. Ability to understand regulations and codes. Ability to handle detail with accuracy. Conceptual understanding of Desktop PC use and specialized skills including, typing, 10 key, working knowledge of Microsoft Office applications, County electronic systems, Building Management software.

Additional Information

For more information on job functions, requirements and to apply please visit: Douglas County offers an excellent comprehensive benefit package including but not limited to: Medical/Dental/Vision. For a more detailed overview please view the full Employee Benefit Guide.