Future Opening: Dispatcher

J & J Air - Keeping You Comfortable

J & J Air is a locally owned & operated heating & cooling company on the Grand Strand. We serve both residential & commercial clients. Our trademark is fast, friendly service by well trained & licensed technicians. We're proud to be a Trane Comfort Specialist dealer. As a Trane Comfort Specialist dealer, we are fully committed to excellence in every aspect of our business. The Trane Comfort Specialist designation means that we meet Trane's strongest standards for professionalism & technological expertise. It's our team that makes the difference. Back in 2001, J & J Air was founded on the basic idea that consumers should be able to rely on a company that holds itself to higher standards. To our way of thinking, honest work grows an honest business by offering quality products & services at a competitive price. We follow the same basic principle today as our business continues to grow, & we never forget what got us here. There are many exciting options for a career in HVACR waiting to be explored.

Responsive Recruiter

Benefits: Staff Outings, Company paid phone, Company Uniforms, 401(k) matching, Health insurance, Opportunity for advancement, Paid time off, Training & development, Dental insurance, Vision insurance

About the Role: We are looking for a dependable and detail-oriented professional with excellent communication skills. In this role, you will serve as the first point of contact for J & J Air's HVAC clientshandling incoming calls, entering appointment requests into a computer-based scheduling system, and coordinating with our HVAC service and sales teams to ensure timely and efficient response. The ideal candidate will be comfortable using scheduling and dispatch software, and have strong organizational skills to manage priorities while maintaining clear and professional communication with both clients and team members.

Responsibilities:

• Coordinate and schedule appointments efficiently via phone calls, emails and chat messages
• Monitor dispatch schedule for booking conflicts and make needed changes
• Respond to phone, email and chat messages promptly
• Maintain accurate records, such as client survey phone calls and follow-up reports
• Provide exceptional customer service to clients and staff
• Utilize dispatch software to dispatch, track and manage schedules
• Collaborate with team members to improve operational efficiency

Requirements:

• Previous experience in dispatching, HVAC preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Data entry experience
• Proficient in using dispatch software and Microsoft Office Suite
• Detail-oriented with strong organizational skills
• Knowledge of the Grand Strand area for planning dispatch routes

Compensation: $18.00 - $20.00 per hour