UNIV - Open Rank - Hearing Aid Director - Department of Otolaryngology

UNIV - Open Rank - Hearing Aid Director - Department of Otolaryngology

The Hearing Aid Director is a senior-level audiologist responsible for overseeing, managing, and expanding the hearing aid services program across multiple locations serving both pediatric and adult populations. This leadership role involves clinical and administrative oversight of hearing aid-related services, including procurement, pricing strategy, billing practices, training, and technology implementation. The Director will work closely with the Division Director and the Hearing Aid Business Manager to ensure optimal patient outcomes, business performance, and team development.

Program Oversight & Strategic Development:

• Lead, develop, and expand the pediatric and adult hearing aid programs across multiple clinical sites.
• Establish and maintain standardized hearing aid protocols and best practices aligned with current evidence-based care and regulatory standards.
• Monitor program performance, ensuring clinical excellence and patient satisfaction.

Financial & Business Management:

• Review and negotiate pricing and service agreements with hearing aid manufacturers and suppliers.
• Collaborate with the Hearing Aid Business Manager to optimize billing procedures, reimbursement strategies, inventory management, productivity, revenue trends and performance benchmarks.

Technology & Equipment Oversight:

• Stay current with emerging hearing aid technologies, software, and fitting methods.
• Oversee acquisition and maintenance of all hearing aid-related equipment.
• Guide decisions on new technology adoption and discontinuation of outdated tools.

Training & Professional Development:

• Organize in-house seminars and vendor-led workshops on hearing aid products and fitting techniques.
• Foster a culture of continuous learning and innovation.

Team Leadership & Supervision:

• Supervise, train, and evaluate hearing aid technicians across all clinic sites.
• Ensure technicians follow established protocols for hearing aid checks, repairs, supplies, and patient support.
• Promote collaboration between audiologists and technicians to deliver efficient, high-quality care.

Clinical Responsibilities:

• Perform comprehensive audiometric evaluations for adult patients.
• Counsel patients and families regarding amplification options, including hearing aids and assistive listening devices.
• Dispense, fit, and troubleshoot hearing aids and related technology.
• Provide diagnostic audiology services to patients during ENT physician appointments, including tympanometry, otoacoustic emissions, and other appropriate tests.
• Maintain accurate and timely documentation within the electronic medical record.

Collaboration & Leadership:

• Serve as a primary point of contact for all hearing aid-related concerns within the division.
• Collaborate closely with the Division Director and Hearing Aid Business Manager on clinical and operational alignment.
• Provide mentorship and clinical support to audiologists and students.

Qualifications:

• Education: Doctorate in Audiology (Au.D.) required.
• Licensure/Certification: South Carolina audiology state license, ASHA certificate of clinical competence.
• Experience: Minimum of 10 years of clinical experience in audiology with a focus on hearing aids; prior leadership or program management experience strongly preferred.
• Skills:
• Demonstrated knowledge of hearing aid fitting protocols.
• Strong negotiation, business acumen, and data analysis skills.
• Excellent communication, leadership, and team-building abilities.
• Proficiency with hearing aid fitting software and electronic medical records.

Work Environment & Schedule:

• Full-time, 40-hour work week, Monday through Friday.
• Travel between clinic locations as needed.
• Participation in occasional evening or weekend events (trainings, vendor meetings, etc.).

Questions should be directed to:

Kimberly Astrid Orr, Au.D., CCC-A Director of Audiology Medical University of South Carolina 135 Rutledge Ave. #216 MSC 550 Charleston, SC 29425

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