Sr. Technical Program Manager, Managed Operations

AWS introduced the inaugural European Sovereign Cloud (ESC), marking a significant development in utility computing (UC). To lead AWS capacity management for this initiative, we are actively seeking experienced Technical Program Managers with a strong background in program management and working with Software Engineers. As part of the AWS Managed Operations team, you will play a pivotal role in delivering high-availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers. For more information on ESC please check out our blog: Sovereign Cloud (ESC) is a part of AWS Utility Computing (UC). AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Managed Operations engineers engage with AWS customers who require specialized security solutions for their cloud services.A day in the lifeIn this role you will work closely with the software development and product teams to deliver high quality, scalable products deployed around the world. You will collaborate with the product teams to deliver the best product with most efficient use of resources and technologies. You will work with stakeholders to assemble project teams, assign responsibilities, identify appropriate resources needed, and develop schedules to ensure timely completion of projects by meeting project milestones. You will also assess risks, anticipate bottlenecks, provide escalation management, make tradeoffs, balance the business needs versus technical constraints and encourage risk-taking behavior to maximize business benefit. Successful candidates will have a technical background, be detail driven and have excellent problem-solving abilities.Basic qualifications- Experience in technical product or program management- Experience working directly with engineering teams- Experience in software development- Experience in technical program management working directly with software engineering teams- Experience managing programs across cross functional teams, building processes and coordinating release schedules- This role requires you to be a national of an EU member statePreferred qualification - Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership- Experience with AWS cloud capacity managementAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.