IT Support Technician

IT Support Technician Job Number: 26-00588 Use your skills where innovative technology solutions begin. ECLARO is looking for an IT Support Technician for our client in Long Beach, CA. ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity! Position Overview: The IT Support Technician serves as the first line of defense for issues related to software, hardware, accounts, licensing, permissions, and more. This role manages the ticketing system and responds quickly to incoming support requests. Responsibilities: Troubleshoot software, hardware, application, network, and server-related issues Manage technical assistance requests via phone, remote support, in person, or through the ticketing system Escalate complex issues to the appropriate personnel Aim to resolve issues on the first interaction and follow up until all concerns are fully addressed Required Qualifications: Strong understanding of basic networking fundamentals (TCP/IP, DHCP, DNS, VPN, etc.) Excellent written and verbal communication skills Outstanding customer service abilities Initiative and eagerness to learn with an open mindset Working knowledge of current Windows environments and Apple iOS Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Access); Office 365 and Power Apps experience is a plus Experience with Mobile Device Management systems (e.g., Meraki Systems Manager, AirWatch) Experience using ticketing systems (Zendesk, Freshservice, ServiceNow, etc.) Working knowledge of Active Directory Experience with teleconferencing and VoIP systems (Zoom, Slack, Microsoft Teams, etc.) Ability to collaborate effectively across departments to resolve issues as they arise Positive work attitude Highly organized and selfsufficient AWS or Azure experience is a plus Degree or background in Networking or a related field preferred Pay Rate: $20.00-$22.00/Hour If hired, you will enjoy the following ECLARO Benefits: 401k Retirement Savings Plan administered by Merrill Lynch Commuter Check Pretax Commuter Benefits Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO If interested, you may contact: Jazmine Candilado View email address on click.appcast.io View phone number on click.appcast.io Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.aa415a4b-8b21-40fc-a65c-70d2b25ca29a