Hardware Maintenance and Operations Analyst - Automatic Vehicle Location, Emerging Talent Inter[...]

Description Department: NYCT - Buses Location: 2 Broadway, New York, NY 10004 Position Title: Hardware Maintenance and Operations Analyst, Emerging Talent Intern Hourly Rate: $21.00 (Graduate) All internship positions are onsite and require regular, in-person attendance at the designated work location.

OVERVIEW OF DEPARTMENT

The Fleet Technologies Group leads a portfolio of innovative projects focused on enhancing operations, customer communications, and depot operations. The Fleet Technologies Group has deployed Bus Hardware Subsystems (BHS) across all MTA buses to support the Automatic Vehicle Location (AVL) system. These onboard devices not only transmit periodic location and log-on data but also act as wireless gateways for other onboard systems. The intern will play a critical part in daily operations by reviewing system reports, bus block logs, and other diagnostic data to identify BHS units require maintenance visits. They'll track Subscriber Identity Module (SIM) card installations across the fleet and manage updates to Reliability, Availability, Maintainability, and Safety (RAMS) data for the BHS, which feed quarterly compliance and audit reports. The intern will also coordinate with vendors and internal MTA teams to resolve edge case repairs.

RESPONSIBILITIES

BHS Repair Review – Assess daily automated reports covering roughly 300 flagged units to identify buses needing maintenance. Non-Automated Data Aggregation – Gather supplemental data from Road Operations, SPEAR database, depot communications, and other channels to identify other failed units. Daily Priority List Preparation – Consolidate data to compile a prioritized and well-organized list for vendor maintenance visits. Repair Reconciliation – Compare and track vendor work reports against the prior day’s list. Edge Case Coordination – Identify, schedule and verify special repair cases (e.g., antenna replacements) with vendors and depots. BHS Unit/SIM Tracking – Maintain an up-to-date database mapping BHS units and SIM cards to specific buses. SIM Card Operations – Assist with replacement, activation, and deactivation of SIM cards, typically for New Buses. RAMS Reporting – Prepare monthly and quarterly Reliability / Availability / Maintainability (RAMS) reports to evaluate system performance and vendor compliance with contracted Service level Agreements (SLA’s).

PROJECTS

BHS Repair Priority List– Develop and dispatch a daily report identifying “ghost” buses—vehicles whose Bus Hardware Subsystems (BHS) are wholly or partly non-reporting. Reconcile the vendor’s post-repair data with vendor work reports. SIM Card & Unit Tracking – Update and manage the BHS/SIM card tracking database to ensure accurate records of which units and SIM cards are installed in each bus. Availability & Compliance Reporting – Use daily fleet data to update the Reliability / Availability / Maintainability (RAMS) database. Prepare quarterly reports on system availability, failure rates, and vendor compliance with Service Level Agreements (SLAs).

REQUIRED QUALIFICATIONS

Proficiency in Microsoft Office Suite is a must. The candidate should possess organizational, analytical and communication skills. The candidate should be able to work well under pressure and prioritize tasks effectively. The candidate should have a keen eye for detail and be able to work independently while being an active team player.

REQUIRED EDUCATION

Matriculated in a graduate program in good standing with at least 2.8 GPA Major(s) Preferred: Data Science, Operations Research, or related field. All applicants must be authorized to work in the United States at the time of application. Students’ transcript must be submitted. Equal Employment Opportunity MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply. #J-18808-Ljbffr Metropolitan Transportation Authority (MTA)