Airside Experience Specialist - PIE

Overview As an Airside Experience Specialist , you are the face of our private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft in our care. In this dynamic role, you combine exceptional hospitality with hands‑on operational support to ensure our guests feel cared for, from wheels down to wheels up. You’ll operate ground service equipment and perform aircraft ground services while engaging guests with professionalism and a service‑first mindset . This role requires schedule flexibility, including nights, weekends and holidays, and the ability to thrive in outdoor environments around active aircraft and in varying weather conditions. If you enjoy creating memorable guest experiences in a fast‑paced, luxury‑driven environment and are excited by the energy of the runway, this is the role for you. Other duties may be assigned. Responsibilities Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and SOPs, ensuring efficient and accurate communication through various methods to accomplish operational tasks. Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crew members to ensure service needs are met; services include, but are not limited to, fueling, de‑icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering, and towing. Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders. Operate and drive ground service equipment such as fuel trucks, de‑icing trucks, ground power units, tugs, stair trucks, etc. Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation. Provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times, ensuring guests always receive an exceptional experience. Offer safe, convenient, and courteous transportation when driving a shuttle vehicle to transport guests, luggage and cargo. Maintain safe, clean, and secure ramps and operations. Handle fuel, including fuel quality control, fuel receipt, inventory, and maintaining accurate related documentation. Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job. Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company's reputation if the work continues; report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition. Follow emergency response procedures during critical events. Understand, comply with, and enforce all security (physical, cyber, and data) protocols as dictated by both Signature Aviation and the airport. Create accurate records pertaining to time worked and activities and services performed. Minimum Education and/or Experience High School Diploma or General Education Degree (GED). Minimum of 18 years of age. Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies. Must be legally authorized to work in the jurisdiction of employment. Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel; ability to pass a color vision test for inspecting aviation fuel. Must possess a valid state driver's license; a commercial driver's license (CDL) may be required as dictated by local regulations and business needs. Must exercise good judgment and follow directions/directives from supervisor/management. Preferred: Three (3) to six (6) months of experience and/or training in aviation, customer service, or related field; or equivalent combination of education, experience, and training. Additional Knowledge and Essential Skills Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest‑obsessed personality. Anticipate guest needs, prioritize requests and job responsibilities, and multi‑task in a fast‑paced environment while maintaining professionalism and confidentiality. Language Skills: Read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and communicate in English with others in person, via telephone, radio communicators, and in writing. Math Skills: Perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time). Physical Ability: Operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars; perform various functions safely and efficiently (e.g., fueling, de‑icing) from elevated heights. Critical Thinking / Reasoning Ability: Carry out multi‑step instructions and handle standardized situations with minimal variables. Interpersonal Skills: Work well with others and provide effective collaboration with team members and service to guests. Multitasking: Handle multiple tasks simultaneously while maintaining attention to detail. Computer Skills: Use a computer and email, learn necessary company software, and pass computer‑based training modules. Task Management: Successfully and timely complete Signature's training programs. Benefits Medical/prescription drug, dental, and vision insurance Health Savings Account Flexible Spending Accounts Life Insurance Disability Insurance 401(k) Critical Illness, Hospital Indemnity and Accident Insurance Identity Theft and Legal Services Paid time off Paid maternity leave Tuition reimbursement Training and Development Employee Assistance Program (EAP) & Perks Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics. #J-18808-Ljbffr 6AM City, LLC