Tour Coordinator, Correctional Health Services (Queens)

Outposted Therapeutic Housing Units Program (OTxHU)

Since 2016, Correctional Health Services (CHS) has been the direct provider of health care in the New York City jails. Deeply committed to human dignity and patient rights, CHS is part of the NYC Health + Hospitals system and is a key partner in the City’s efforts to reform the criminal-legal system. Our in-jail clinical services include medical, nursing, and mental health care; pharmacy services; substance-use treatment; social work; dental and vision care; discharge planning; and reentry support.

Given the high visibility of this initiative, we are seeking the highest caliber health care professionals in key clinical services to staff our Outposted Therapeutic Housing Units (OTxHU). To be located in three NYC Health + Hospital acute care facilities, the OTxHU is a pioneering approach to safely increasing access to high quality clinical care for patients in custody who have complicated health conditions. OTxHUs will bridge the gap in the continuum between care provided in the jails and inpatient hospitalization, with admission to and discharge from the OTxHU in accordance with a patient’s clinical needs. CHS will be the primary health care providers on these units and the NYC Department of Correction will provide security and custody management.

The OTxHU at NYC Health + Hospitals/Bellevue in Manhattan will be the first of this unique, groundbreaking project to open with a planned completion date as early as the end of 2024. This is an incredible opportunity to be part of a passionate and motivated team providing care to some of the City’s most marginalized, vulnerable people.

*To help support continuity of operations and care, staff selected to work in the OTxHU may also be required to work in CHS locations within the jails. Additionally, while CHS seeks the most qualified individuals for these positions, preference will be given to equally qualified, internal candidates.

Work Shifts

Time: 8a-4p

Days: Mon-Fri

Facility: Bellevue-OTxHU and shifts on Rikers Island

Duties & Responsibilities

Under the supervision of the Health Service Administrator, the Tour Coordinator is responsible for managing and coordinating assigned sub-unit operations and administration. The Tour Coordinator (TC) is a vital part of this, providing essential support for clinic operations and administrative oversight across CHS sites. The TC's duties include process monitoring and direct handling of department-specific requests, such as telephonic and email requests, daily operational coordination tasks, and preparing operational reports.

Responsibilities

1. Assists in planning for the service/program through consultation with management, clinical staff, and other associated healthcare services to coordinate joint patient and management objectives.
2. Assists in planning development and may conduct training programs to maintain personnel proficiency, use of new equipment, and implement methods and procedures.
3. Act as an intermediary between CHS management, central operations, and Correctional staff to ensure patient production for health care services.
4. Monitors patient production and conducts regular visits to clinic areas or patient holding areas to ensure proper patient flow and to flag unnecessary delays in patient’s movement to Correctional staff.
5. Performs data entry and retrieval of records, lists, and statistical information; reviews statistical reports for accuracy and initiates procedures to resolve deficiencies; compiles and enters data; makes calculations; and prepares charts, graphs, databases, summaries, and reports.
6. Provides administrative support for a comprehensive health service program of professional and non-professional staff and related health care personnel.
7. Assists in scheduling meetings and appointments within the department and external entities.
8. Prepares and maintains operational manuals and procedures up to date.
9. Manages all departmental repairs and ordering of stationery and equipment as needed.
10. Other administrative duties as deemed necessary

Minimum Qualifications

1. A Baccalaureate Degree from an accredited college or university in Business Administration, Engineering or Social Sciences, Health Care Specialization, Physical Sciences or related programs; and

A minimum of four years of progressive, responsible experience related to Health Care Program Planning, Research, Design, Operation, Evaluation and Analysis; or

2. A Masters Degree from an accredited college or university in Public Health, Public or Hospital Administration, Health Care Specialization, Business Administration or related disciplines; and

A minimum of three years progressive, responsible experience directly related to health care program planning, research, design, operation, evaluation and analysis; or

3. A satisfactory equivalent combination of training, education and experience; and,

4. Demonstrated skills in written and oral communication.

Department Preferences

• Strong written and verbal communication skills.
• Ability to develop reports and analysis
• Ability to generate data reports from single and multiple systems
• Advanced Microsoft Office Suite proficiency including Excel and PowerPoint.
• Detail-oriented and strong organizational and follow-through to coordinate work plans, prioritize assignments and meet deadlines.
• High degree of professionalism, courtesy, strong work ethic, integrity, regard for confidentiality and ability to work with discretion on sensitive matters.
• Ability to adapt to new situations, collaborate with team members, and work under pressure with minimal supervision, when necessary.
• Knowledge of operational health care policies and programs utilized in health care settings

Benefits

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• Loan Forgiveness Programs for eligible employees
• College tuition discounts and professional development opportunities
• College Savings Program
• Union Benefits for eligible titles
• Multiple employee discounts programs
• Commuter Benefits Programs