Service Advisor

Job Details Location: Sioux Center, IA 51250 Category: Service Job Overview The Service Advisor is the front line of contact for customers calling into or visiting the branch. They are responsible for positive and effective communication with AVE-PLP customers and internal service team to ensure the customer’s needs are met. The Service Advisor reports to the Service Manager. Essential Functions Act as the primary customer contact for the location’s Service Department. Assist with technical requests from service technicians and customers. Communicate with customers to schedule service, ensuring all inbound equipment is properly noted and tagged, and collect payment for services rendered. Help service technicians improve overall labor performance by creating efficiency gains—assisting in inspection, moving equipment, procuring special tools, ordering/returning parts, and providing technical advice, including scheduling internal and external training. Open work orders, lookup/add job codes for technicians as directed by Service Manager/Shop Foreman, and maintain control until closed and invoiced. Schedule and assign jobs and work areas to employees according to their skills and knowledge. Review work orders for completeness and accuracy prior to customer billing. Ensure all departmental tools, equipment, and vehicles are in good working order. Work with technicians to help accurately quote service work and sell needed repairs to customers. Submit all service warranty and Product Improvement Program (PIP) claims within the required timeframe to receive maximum credit. Develop, communicate, enforce, and monitor effective Service Department processes to ensure internal and external customer satisfaction. Participate and lead accountability areas regarding annual Service Department goals and budget in alignment with overall company financial and operational objectives. Occasionally help coordinate customer clinics, field days, and related promotional events. Assist with supervising and participating in staffing and employee development activities. Perform other duties as required and necessary to ensure the success of AVE-PLP. Supervisory Duties Assist with managing the Service Technicians and other Service Department staff in accordance with the company’s policies and applicable laws. May supervise non‑revenue positions (e.g., maintenance, drivers), turf technicians, and the turf customer business segment. Qualifications Ability to consistently promote, support, work, and act in alignment with AVE-PLP’s DNA. Ability to act on behalf of the Service Manager in their absence. Strong leadership and customer service skills. Knowledge of John Deere and competitive products. Effective verbal and written communication skills. Proficiency with standard desktop applications such as Microsoft Office and internet functions. Basic understanding of financial principles related to Service Department operations and ability to analyze and interpret internal reports. Excellent time‑management skills for managing work orders in a high‑volume shop. High School Diploma or GED required; Associate’s or bachelor’s degree preferred. Three or more years of experience in Service Department operations required; management experience preferred. Must have reliable transportation, a valid driver’s license, and pass MVR, criminal background checks, employment verification, and drug screening prior to employment. Forklift license preferred or ability to obtain one. Ability to work extended hours and weekends; on‑call responsibilities up to a week at a time. Working Environment Occasional outdoor work in extreme weather conditions (hot/cold). Walking on uneven terrain; exposure to insects and chemicals. Regular exposure to hazardous chemicals, electrical shock, moving mechanical parts, and loud noise. Personal Protective Equipment required, including cold weather gear, eye protection, gloves, and provided uniform. Long hours, overtime during holidays, weekends, and evenings. Physical Activities Stand, sit, walk, walk on unpaved terrain, talk, reach with arms and hands, and use manual dexterity for computer and telephone use. Regularly talk or hear; may involve climbing ladders, stairs, or stepping onto catwalk grating. Push, pull, bend, stoop, and kneel frequently; work in confined spaces and manual dexterity required for power and hand tools, and motor vehicles. Carry loads up to 5 pounds upstairs and on four‑foot‑high surfaces frequently. Lift, push, or pull objects up to 50 pounds frequently and 100 pounds occasionally. Require close vision, distance vision, color vision, and ability to adjust focus. AgriVision Equipment Group and PrairieLand Partners (AVE‑PLP, LLC) is an Equal Opportunity Employer and does not discriminate against any person in any condition of employment based on race, color, creed, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, or veteran status. #J-18808-Ljbffr