Customer Success Coordinator

About Us:
Teq is a leading Educational Technology company providing products instructional and technical services and support nationally to the K-12 marketplace . Teq employs over 115 employees and is based in Huntington Station NY with a presence in 20 states in the U.S.
Our mission is to empower schools with a unique blend of expert service cutting-edge products and unparalleled support fostering creativity and passion in the 21st-century learning environment. We have been serving the educational community since 1972 . The company offers a uniquely innovative approach to selling relevant solutions to schools we call the complete thought.

We are seeking a proactive highly organized Customer Success Coordinator to act as a trusted advisor to K-12 administrators and this role you will drive user engagement on our OTIS and iBlocks platforms oversee smooth account onboarding and manage end-to-end scheduling for virtual and onsite Professional Development (PD) sessions. You will serve as the primary operational link between our customers and our professional learning team to ensure educators maximize the value of Teq products and services.
Responsibilities in this Role:

• Customer Onboarding & Account Setup - Guide new K-12 clients through platform onboarding administrative setups feature walkthroughs and user roster management. Deliver scaled training sessions to maximize user adoption from day one.
• Coordinate and prioritize high-volume scheduling requests for onsite and virtual PD sessions. Assign trainers based on expertise location and calendar availability while overseeing travel logistics and session confirmations.
• Execute proactive phone and email outreach campaigns to monitor account health and boost usage. Serve as the primary point of contact for customer support inquiries and track usage metrics to mitigate churn risks.
• Maintain precise account records scheduling statuses and interaction logs within HubSpot. Collect client feedback and testimonials while collaborating internally to refine team workflows and outreach strategies.

What Youll Bring to the Team:

• 13 years of experience in Customer Success Account Management Support or Operations (EdTech/K-12 or SaaS experience preferred).
• Exceptional organizational abilities with hands-on experience managing high-volume scheduling complex calendars and account communications.
• Outstanding verbal and written communication skills with a customer-first mindset and comfort delivering virtual presentations and outreach calls.
• Proficiency with Microsoft Office (Outlook Teams Excel) HubSpot (or similar CRM software) and scheduling tools.
• Willingness to work onsite in our Huntington Station NY office.

What We Offer:

• Salary Range: $50000 $60000 (Commensurate with experience)
• Generous PTO and 15 paid holidays.
• Comprehensive benefits including medical dental vision life and disability insurance.
• 401(k) with company match.
• Vibrant culture with in-office perks like daily snacks and holiday celebrations.

If youre ready to take the next step in your career and make a meaningful impact in the education sector we want to hear from you!

Teq is an equal opportunity employer committed to diversity belonging and qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veterans status or any other characteristic protected by law

Required Experience:

Manager