Deputy Clerk Specialist - Casa Grande

Superior Court Clerk

Use your organizational and customer service skills to help residents access important resources. We are seeking applicants to work in Casa Grande. We have offices throughout Pinal County. JOB SUMMARY Under limited supervision, performs work of considerable difficulty in managing the customer service needs for the Clerk of the Superior Court and provides expert assistance with the processing of all court filings, legal documents, and payments made through the Superior Court Clerk's Office. The work is highly detailed; accuracy is critical and requires comprehensive knowledge of various court filings and proceedings and a mastery of all related processes. This position is expert level and exercises a high level of independent decision-making and autonomy. Performs duties of Deputy Clerk, Seniors and Deputy Clerks as needed. May perform duties of a supervisor as back-up. Manages all non-judicial operations required by the Court by state statute, rule, administrative order, etc., and is responsible for comprehensive, high quality, timely customer interface, which includes public, attorneys and other court personnel, and with other judicial offices and staff. This level is differentiated from other roles in the Clerk of the Superior Court by the degree of independent judgment and considerable level of expertise, experience, and demonstrated customer service competency required to perform the duties accurately and effectively. Note: Some interviews and training will occur at the Florence Superior Courthouse.

HIRING SALARY RANGE The Superior Court in Pinal County values your experience. We review every candidate for a salary offer that is both equitable and applicable to the position range. Based upon your direct experience and background, a salary offer will likely be presented to you within our starting minimum to midpoint of range ($52,290 - $58,611).

WHY US? Pinal County and the Superior Court offer amazing benefits. Who knew there was a workplace that wants to see your wellbeing by providing you with a Sabbatical starting at 5 years of service? Plus paid vacation, sick, and holidays? And benefit plans that include things like hospital coverage, pharmacy, medical, vision, dental... and more! We strive to work hard and reward hard work with our perks and balance.

TYPICAL CLASSIFICATION ESSENTIAL DUTIES

• Assist customers, attorneys, and county and government agencies with court filings.
• Manage customer service needs at the service window, over the phone or electronically.
• Accept, process and receipt filing fees, court payments, and fines ensuring financial accuracy and adherence to judicial order(s)
• Issue marriage licenses, warrants, writs and subpoenas.
• Processes new and existing case filings by mail, or electronically, for all case types in the Superior Court. Case types include Adoption, Civil, Criminal, Family Law, Guardianship/Conservatorship, Juvenile Delinquency, Juvenile Dependency, Juvenile Emancipation, Lower Court Appeals, Mental Health, Probate, Protective Orders and Severance cases.
• Research and answer complex inquiries and conduct legal research that may require extensive review and be complex in nature.
• Maintain a comprehensive working knowledge of and meet all requirements for accepting and processing all submitted case type filings.
• Perform efficient and effective multi-disciplinary case management in a variety of court case proceedings and fillings.
• Perform work in a high pace and dynamic office setting that requires adaptability depending on customer needs and demands.
• Draft correspondence providing necessary information and guidance for court customers.
• Enter data from all cases and/or filings into the case management system and maintain the Office procedure manual for all case type filings for accurate processing.
• Maintain knowledge of current filing fees, judicial assignments, hearing dates and times for all areas of the Superior Court; manage processes consistent with the information and share information upon request.
• Maintain knowledge of and adhere to Rules of Civil and Criminal Procedure, Arizona Rules of Family Law Procedure, and Local Rules for Pinal County.
• Possess in-depth knowledge of the duties performed in all the various departments within the Clerk of Superior Court.
• Accurately apply knowledge of codes and required routing of all filed documents for all areas of Superior Court.
• Prepare and/or receive certified, exemplified, and authenticated copies of court documents.
• Create and draft policy and procedure upon request.
• Answer complex questions and provide information and tools to promote positive learning and thinking and positive customer interaction.
• Lead, train and mentor other Clerks.
• May assist Court Supervisor in daily duties.
• Demonstrate an understanding of and consistently, follow all Pinal County policies and procedures.
• Manage the financial transactions for customers of the Court. Adhere to minimum accounting standards and maintain and handle daily cash drawer.
• Promote and adhere to the workplace values of accountability, commitment, and teamwork to help enrich lives beyond expectation.
• Maintain absolute confidentiality of work-related issues, customer records and restricted County information.
• Perform other related duties as required.

MINIMUM REQUIREMENTS TO PERFORM WORK

MINIMUM REQUIREMENTS TO PERFORM WORK High school diploma or GED equivalent; AND Five years (5) progressively responsible experience as a Clerk of the Superior Court, court or legal service-related, or justice system support experience. Examples of this may include legal and/or government face-to-face customer service (direct court experience, law firm, legal aid, etc.), or legal document processing with agencies that interact with courts and have in-person customer services (law enforcement, corrections, non-profits, etc.).

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge, Skills and Abilities Knowledge of Business English, spelling, and arithmetic. Knowledge of clerical and office practices and procedures. Knowledge of clerical and automated court case management systems. Knowledge of modern office practices, procedures, and equipment. Knowledge of legal terminology and business English. Knowledge of procedures, guidelines, and statutory requirements that govern duties of court clerks. Skill in multitasking and performing a variety tasks. Skill in deescalating and resolving customer concerns and issues. Skill in using data processing systems and other office equipment and machines. Ability to work in a dynamic work place that can be demanding and high pace. Ability to provide positive communication and assist customers with tact. Ability to lead and train others. Ability to understand and apply local rules, administrative directives, court rules and Arizona Revised Statutes. Ability to maintain confidentiality of court matters. Ability to establish and maintain effective working relationships with employees, other agencies, and the public. Ability to follow written and verbal instructions. Ability to communicate effectively orally and in writing.

PHYSICAL DEMANDS The work is light and requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. The work also requires the ability to finger, feel, grasp, handle, reach, perform repetitive motion, kneel, lift, hear, speak, stand, walk, and demonstrate mental and visual acuity. WORK ENVIRONMENT Work is performed in a high pace and dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.

NOTICE TO APPLICANTS At Pinal County, we value professionalism and treating others with respect. If these values are not demonstrated throughout the application and interview process, we reserve the right to remove your candidacy from consideration and may impact your future Pinal County applications.

Working for the Judicial Branch in a non-safety sensitive position, you are required to submit to reference checks, and a criminal background with fingerprints and driving history.

Every qualified candidate eligible to work in the United States is welcome to apply. However, Pinal County cannot currently offer visa sponsorship or STEM OPT.

We appreciate your interest in our employment opportunities.