Analyst Relations Program Manager

Global Industry Analyst Relations Program Manager

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work mattersand so do you.

About the Role

We are seeking a strategic and execution-focused Global Industry Analyst Relations (AR) Program Manager to lead and scale our engagement with leading industry analysts (e.g., Gartner, Forrester, IDC and more). This role is responsible for driving a high-impact, globally coordinated best-in-class AR evaluation submission program, including Magic Quadrants, Critical Capabilities, Waves, Value Matrices, Marketscapes and other competitive assessments. This individual will partner cross-functionally with product and development, product marketing, competitive intelligence, and leadership to shape compelling narratives, ensure operational excellence, and maximize the company's positioning in analyst research.

Duties and Responsibilities

Analyst Evaluations (Core Focus):

• Lead end-to-end management of analyst evaluation submissions
• Develop clear, differentiated, and evidence-based narratives that align with evaluation criteria and emphasize key market differentiators
• Conduct kick-off meetings to align internal resources, review evaluation criteria and set timeline expectation
• Drive cross-functional coordination to gather inputs from product, engineering, marketing, customer success, competitive intelligence and sales
• Ensure accuracy, consistency, and strategic alignment across all submission materials
• Establish and enforce submission best practices, templates, and review processes
• Manage tight deadlines and complex deliverables across multiple concurrent evaluations
• Continuously improve submission quality through retrospectives, analyst feedback, and competitive insights
• Engage with agentic AI tools to facilitate the evaluation process, ensuring accuracy while increasing throughput
• Prepare relevant briefing documents for briefing/demo sessions with analysts
• Identify customer stories, case studies and references to be used to strengthen position in evaluations

Content Development & Messaging:

• Translate product capabilities, vision, and customer outcomes into compelling analyst-facing content
• Partner with product marketing and demand gen to refine positioning and messaging
• Ensure consistency between submissions, briefings, demos, and published research
• Create collateral to be used by sales for each licensed report

Performance Measurement & Insights:

• Track and analyze performance in analyst reports and evaluations
• Deliver insights and recommendations to improve positioning and perception
• Monitor competitor performance and industry trends within analyst research

Process Improvement:

• Continuously assess and improve AR workflows, processes, and tools to increase operational efficiency and effectiveness
• Assist in identifying how Global AR can use AI to improve internal processes as well as for analyst briefings and demos
• Identify opportunities for automation in reporting and tracking analyst engagements and integrate more data-driven insights into the AR function

Basic Qualifications

• 5+ years of experience in analyst relations, operations, or project management, with a focus on HCM technology strongly preferred
• Experience working with major industry analyst firms such as Gartner, Forrester, IDC, and others
• Ability to create and analyze data-driven reports and dashboards using Power BI or other similar solutions
• Excellent communication skills, with the ability to prepare compelling content for analyst engagements
• Incredible ability to synthesize a value story from a list of product capabilities
• Ability to analyze market data and AR trends
• Bachelor's degree in Business, Marketing, Communications, Engineering or a related field
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), and familiarity with collaboration tools

Preferred Qualifications

• Experience managing AR-specific platforms (ARInsight) and experimenting with AI technologies
• Strong attention to detail and ability to manage multiple projects in a fast-paced environment
• Creative, self-starter with a collaborative mindset and the ability to work effectively with cross-functional teams
• Flexibility is key, to be able to manage several priorities at once
• Experience with UKG's HCM-related technology and services

Why Join Us

• Impact: Be a key player in enhancing our company's presence in the rapidly evolving HCM space by managing strong relationships with key industry analysts through their annual evaluation programs
• Growth: Develop your skills in a high-impact, fast-moving environment, with growth potential in both AR and broader communications functions.
• Culture: Join a forward-thinking and inclusive team passionate about revolutionizing the future of work and human capital management. Compensation & Benefits: Competitive salary, benefits package, and professional development opportunities.

Company Overview

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.