Communication Center Representative (call center)

Communication Center Representative (call center)

TruPartner Credit Union in Cincinnati, Ohio is actively seeking a sociable and ambitious full-time Call Center Representative to communicate with members about plans and services. Are you a positive person that flourishes with social interaction? Do you enjoy helping the community with quality customer service? Are you looking to join a team-oriented and top-industry company? If yes, keep reading!

We provide great benefits and perks, including health, dental, vision, and prescription coverage. Life and disability insurance are at no cost to employees. We also offer immediate enrollment in our 401(k) plan, and an onsite gym available 24/7. If this sounds like the right call center opportunity for you, apply today!

Our organization was founded in 1937 by Louise McCarren Herring, who was a pioneer in the credit union industry, having started over 500 credit unions in her lifetime. Louise's goal was to help each person attain their personal economic goals. TruPartner has always believed in this philosophy of "people helping people". Now, we are leaders in the financial industry. We offer numerous products for our members to help them save money for the future as well as various lending options for their short and long-term needs. Most of all, we love to give top-notch service to our 17,000+ member-owners.

At TruPartner, our core values for employees are collaborative, respectful, exceed expectations, driven, inclusive, and trustworthy.

TruPartner is filled with friendly, courteous, knowledgeable, and educated staff that offers a team-oriented and collaborative environment for everyone to succeed!

As a representative, you are valuable to the credit union for being the first point of contact with our members. With excellent communication, you answer incoming calls and proactively discuss with members various information, such as policies, programs, orders, payments, products, and services. You enjoy listening and empathizing with members to try to remedy complaints in a calm and composed manner. Excellent organization and time management skills assist in the completion of reports and records, balancing daily transactions, attending meetings, and collaborating with other departments as needed. You get great satisfaction by offering exceptional service to our members that provides everyone enormous success.

Previous customer service or related experience

Basic understanding of computers and technology

Strong communicator

You typically work Monday through Thursday from 8:15 AM to 5 PM, as well as some Saturdays (typically 2/month) from 9:00 AM to 1:00 PM. Your flexibility provides excellent customer service that our members and team greatly appreciate.

We're a credit union - which means we're a little different from your typical financial institution, in the best way. Our members are also our owners, and that changes everything about how we operate. There are no shareholders demanding higher fees or bigger margins. Every dollar we make goes back into better rates, better services, and a better experience for the people who trust us with their financial lives.

Our team members say it best: this is a place where your work genuinely matters. You'll work alongside people who care about doing things right, who support each other, and who take pride in serving the Cincinnati community with integrity.

Everything we do is guided by six values that define who we are and how we show up - for our members and for each other.

Collaboration - We succeed together. This role sits at the intersection of lending, servicing, and member protection - and great teamwork is what makes it work.

Respectful - Every member, every colleague, every interaction deserves care and professionalism. We treat people the way we'd want to be treated.

Exceeding Expectations - Good enough isn't in our vocabulary. We hold ourselves to a higher standard - especially when it comes to accuracy and service.

Driven - We're motivated by purpose. Our team takes initiative, follows through, and takes pride in doing the work right.

Inclusive - We celebrate different backgrounds, perspectives, and experiences. Everyone belongs here.

Trustworthy - Our members trust us with their financial lives. We earn that trust every day through integrity, transparency, and consistency.

Ready to make a difference? We'd love to meet you. Are you ready to join our customer service team? If you feel you'll be perfect as our full-time Call Center Representative, apply now using our initial 3-minute, mobile-friendly application.