Assistant Program Manager

About the program

Struction Solutions is a Service-Disabled Veteran-OwnedSmall Business leading a team supporting the U.S. Marine Corps Sergeant MerlinGerman Wounded Warrior Call Center Outreach and Resource Support Services. Thisprogram supports wounded, ill, and injured Marines, Sailors attached orformerly attached to Marine units, veterans, and their family members throughcall center operations, outreach, resource referral, and non-medical casemanagement.

Position summary

The Assistant Program Manager supports the Program Managerwith daily program operations, staffing coordination, contract deliverables,quality oversight, training, and issue escalation. This position providescontinuity of leadership and assumes Program Manager responsibilities duringplanned or unplanned absences. The Assistant Program Manager helps coordinate ageographically dispersed team supporting 24/7/365 call center operations,non-medical case management, outreach, quality assurance, and installation-basedservices.

Key responsibilities
• Assist the Program Manager with dailyprogram and operational management and serve as the designated backup whenneeded.
• Support staffing, scheduling, workforcecoverage, vacancy management, and after-hours operational escalations.
• Monitor program performance, staffinglevels, training completion, quality standards, and deliverable deadlines.
• Coordinate with supervisors, siteleads, quality personnel, subcontractors, and other functional team members.
• Support preparation and review ofreports, staffing updates, performance metrics, and Government deliverables.
• Help ensure personnel follow approvedprocedures, documentation standards, privacy requirements, and securityprotocols.
• Support corrective actions, trainingreinforcement, operational improvements, and professional communication withGovernment representatives and program stakeholders.

Minimum qualifications
• Bachelor's degree or equivalent.
• At least one year of program managementor operations management experience.
• Experience coordinating personnel,schedules, deadlines, or operational activities.
• Strong organizational, communication,documentation, and problem-solving skills.
• U.S. citizenship required.
• Ability to complete background/securityprocessing and obtain/maintain CAC/MCEN access as required.
• Ability to complete Privacy Act, HIPAA,information security, and program-specific training.
• Ability to support operational issuesand after-hours escalations for a 24/7/365 program when required.
• Commitment to confidentiality,professionalism, accurate documentation, and respect for Marine Corps culture.

Preferred qualifications
• Experience supporting a Government orDepartment of Defense contract.
• Experience with contact centeroperations, human services, military support, healthcare support, orcase-management programs.
• Experience coordinating geographicallydispersed or remote teams and using Microsoft Teams, Excel, SharePoint, CRM, orcase-management systems.

Location:

• Quantico, Virginia, or remote within the United States; final work arrangement will be confirmed during the interview process.