Store Associate (Outlet Only)

Store Associate

Under the supervision of the Store Manager and/or Assistant Manager, responsible for delivering exceptional customer service, processing transactions and merchandising, and stocking the sales floor. Interact with and assist customers with merchandise selection, suggestion selling, and cashiering in a courteous and professional manner. Responsible for the daily processing of store donations, and moving product from the backroom to the sales floor, while maintaining a hazard-free work area. They sort salable from salvage material and prepare merchandise for sale, sustaining production plant and retail operations. Must exemplify a culture of PRIDE (Passion, Respect, Integrity, Dedication, and Excellence) at all times.

Essential Duties and Responsibilities

Customer & Community:

• Collaborates with customers to understand and deliver customers' needs & expectations.
• Communicate Goodwill's Mission and Focus.
• Provide exceptional customer service throughout the store. Build and maintain internal and external customer satisfaction.
• Assist customers with merchandise selection, include suggestion selling.
• Proactively acknowledge, greet and help customers in any area of the store.
• Inform guests of the best deals of the day, the color of the week, etc.
• Assist driver with loading and unloading trucks of donated goods.
• Assist donors with unloading donations and loading sold goods.
• Ask the donor if they would like a receipt and provide a donation receipt when requested.
• Collect donor information and enter into system for tracking.
• Provide a positive experience to our donors, even when turning down donations that are not accepted.

Operational Excellence:

• Utilize the donation tracking system to acknowledge each donation accurately.
• Effectively separate incoming donations by category (i.e., glass, wares, shoes, etc.) in a safe and organized manner according to company standards when unloading trucks.
• Remove salvage material and garbage from salable goods.
• Evaluate and determine product value.
• Prepare salable goods for the retail store.
• Maintain production tallies and meet all production goals.
• Maintain adequate merchandise in the retail store.
• Identify goods for special sales and Edgewater Village store.
• Process and remove unsold items as appropriate.
• Examine, sort, and price electrical equipment, small wares, and soft goods and prepare them for display on the sales floor.
• Places garments, housewares, etc. on proper floor racks and shelves and restocks as necessary.

Point of Sale:

• Provide exceptional customer service.
• Ensure all merchandise is accurately priced and sold.
• Take appropriate measures to safeguard funds and merchandise.
• Participate fully with current promotions, such as sales and round-up.
• Collect and enter customer information in the POS system.
• Handle cash, checks, and credit card transactions, closing out cash drawer and balancing all POS transactions.

Sales floor:

• Merchandize the sales floor.
• Merchandise, restock, and provide general floor maintenance where needed.
• Stock the sales floor with merchandise from the backroom.

Team Goodwill:

• Must adhere to and demonstrate the core values of Passion, Respect, Integrity, Dedication, and Excellence (PRIDE) at all times.
• Support your team.
• Contributes to team effort by accomplishing related results as needed.

Safety and Security Compliance:

• Comply with all health, safety, and fire standards and all local, state, and federal regulations.
• Follow all policies, procedures, and directives of Goodwill Industries assuring safety of personnel or property.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Pushing or pulling containers weighing up to 30-40lbs. or up to 100lbs. utilizing a team lift.
• Safeguard company property, including donated goods. Report any incident of theft, fraud, waste, or unauthorized possession of company property.
• Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
• Always maintain a clean and organized work environment.
• Ensure a clean and empty workstation at the end of shift.
• Dispose of trash and damaged merchandise.
• Breaks down cardboard boxes and recycle.
• Keep aisles free from debris in the production and sales floor area.

Additional Information:

• Assists customers with general information.
• Performs other related duties as assigned.
• Specific goals and expectations will be provided by management.
• Requires punctual and regular attendance. Time away from work is approved and taken in accordance with established policies.

Minimum Qualifications (Education, Experience, Skills):

• Must be at least 18 years of age or older.
• Must be able to work flexible schedules, including weekends and holidays.
• Education: High School Diploma or Equivalent is preferred.
• Must be able to interact cordially with a diverse group of individuals.
• Able to communicate and understand instructions, both verbal and written, in English.
• Able to market Goodwill and explain the mission to the general public.
• Able to meet production goals.
• Able to lift and carry objects weighing 50 lbs or up to 100lbs utilizing a team lift.
• Able to engage in prolonged standing and walking.
• Able to perform frequent bending, stooping and stretching.

Physical Demands:

Physical Demands - Lift/Carry

StandC (Constantly)WalkF (Frequently)SitN (Not Applicable)Handling / FingeringC (Constantly)Reach OutwardC (Constantly)Reach Above ShoulderF (Frequently)ClimbO (Occasionally)CrawlN (Not Applicable)Squat or KneelO (Occasionally)BendF (Frequently)

Stand - C (Constantly) - Walk - F (Frequently) - Sit - N (Not Applicable) - Handling / Fingering - C (Constantly) - Reach Outward - C (Constantly) - Reach Above Shoulder - F (Frequently) - Climb - O (Occasionally) - Crawl - N (Not Applicable) - Squat or Kneel - O (Occasionally) - Bend - F (Frequently)

10 lbs or lessC (Constantly)11-20 lbsC (Constantly)21-50 lbsO (Occasionally)51-100 lbsO (Occasionally) with team liftOver 100 lbsO (Occasionally) with team lift

10 lbs or less - C (Constantly) - 11-20 lbs - C (Constantly) - 21-50 lbs - O (Occasionally) - 51-100 lbs - O (Occasionally) with team lift - Over 100 lbs - O (Occasionally) with team lift

Push/Pull

12 lbs or lessC (Constantly)13-25 lbsF (Frequently)26-40 lbsF (Frequently)41-100 lbsO (Occasionally)

12 lbs or less - C (Constantly) - 13-25 lbs - F (Frequently) - 26-40 lbs - F (Frequently) - 41-100 lbs - O (Occasionally)

N (Not Applicable) - Activity is not applicable to this occupation.

O (Occasionally) - Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) - Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)