Rooms Controller
Hilton Chicago
Rooms Controller
Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Rooms Controller, and pre-arrival logistics you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Manage group booking logistics: Create and maintain group blocks, rooming lists, billing details, and pre-arrival assignments
- Prepare for seamless arrivals: Ensure all group and special accommodation requests are confirmed and accurately assigned prior to arrival
- Manage pre-arrival communication: Lead the guest messaging process, including sending 24-hour pre-arrival texts and responding to guest inquiries
- Balance room inventory: Monitor and adjust room availability for the current day and 14-day forecast
- Deliver exceptional experiences: Handle VIP and suite reservations and proactively look for opportunities to make the experience exceptional
- Assist guest services: Answer calls, log guest requests, assist with bookings, and help resolve issues to uphold service standards
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guestswe build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel. Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careerand help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to staywe're a great place to work.
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