Grand Rapids, MI Area Scheduling Coordinator

Job Description

Job Description

**This position will require 3-5 weeks of training. After that, it will be remote, but must live in the Grand Rapids area or the Dallas/Ft. Worth area or surrounding areas***

We are an installation company that installs: windows, doors, garage door openers and appliances at pre-existing residential homes. Role and Responsibilities

Scheduling coordinators are expected to provide excellent customer service by managing a customer's availability with our installation team openings, in order to find an appointment time that meets everyone's needs.

• Manage inbound customer calls
• Make outbound customer calls as needed
• Review and place Detail, Installation, and Work Order appointments on the schedule calendar
• Coordinate customer availability with crew openings to optimize daily routing
• Coordinate missed or rescheduled appointments due to weather and equipment issues
• Data Entry and Invoicing
• Note orders accordingly based on customer communication

Qualifications and Education Requirements

• Experience in coordinating and routing
• Experience in a high pace call center atmosphere (preferred)
• Experience using CRM software
• Customer service experience

Preferred Skills

• Knowledge of the Grand Rapids and surrounding areas in relation to each other
• Good phone etiquette
• Ability to remain calm under pressure
• Ability Manage multiple calls simultaneously
• Ability to deescalate customer situations'

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Benefit Conditions

• 90-day waiting period for medical, dental, and vision, life insurance, short-term disability.
• 8 paid holidays throughout the year.
• 3 days paid SICK DAYS each year, available to use after 6 months.
• Start accruing PTO immediately.

Work Remotely

• Yes, but the position will require 3-5 weeks of remote training. After that, it will be remote, but must live in Grand Rapids or the Dallas/Ft. Worth area or surrounding area
• Must have high-speed internet access, wifi with ethernet port