Field Technician

Position Title: Field Technician

Reports To: Manager

FLSA Status: Non-Exempt

Full-Time

About the Company

We live in a fast-paced world where technology is transforming lives every day—especially in education. At Vinson Group LLC, we are proud to lead this transformation by delivering innovative technology solutions that empower students, teachers, and school leaders to overcome challenges and reach their goals. Every day, our passionate and knowledgeable employees—experts in their fields—partner with schools to solve IT challenges, ensuring they have the support needed to thrive in a rapidly evolving digital landscape.

At Vinson, our people come first. We foster a culture of collaboration, high team spirit, and mutual respect, where every employee’s dedication and hard work are genuinely valued and appreciated. We are deeply committed to investing in our employees by offering growth opportunities and providing a pathway to a fulfilling career in IT. Here, you’ll gain hands-on experience with a wide range of technologies, work in diverse environments, and learn from a team with rich technical expertise.

What it’s Like to Work Here

We don’t just offer a job—we offer a career with purpose. Our work is meaningful, making a tangible difference in education. You’ll have the opportunity to help people in a way that is pivotal to their success, ensuring schools have the tools they need to provide quality education. We also recognize the importance of balance, offering flexible scheduling options to support your life outside of work. In addition, we provide comprehensive benefits to ensure you feel supported every step of the way. Click here to view a visual representation of how we bring these commitments to life.

To excel here, you’ll need to be collaborative, a creative problem solver, an excellent communicator, and a true team player. Most importantly, you’ll need to be passionate about making an impact.

If you're looking for a place to grow your career, be part of a supportive team, and contribute to meaningful work in education, consider joining Vinson Group LLC. Apply today and help us shape the future of education together.

POSITION SUMMARY

The IT Field Technician will act as the first-level responder for all technology issues (hardware, software, and network-related) by providing on-site support and repair. This position will be required to travel to schools as scheduled per day. We are looking for passionate, intelligent, independent individuals who want to be a part of the movement integrating education technology into the classroom.

This person will resolve hardware and software issues by diagnosing problems, performing troubleshooting activities, and repairing as needed. Strong analytical and communicative skills will be necessary to document, track, and monitor the problem to facilitate timely ticket resolutions. A desirable candidate will have a comprehensive knowledge base in information technology and be able to interact with a varied client base.

Sound interesting? Do you want to make a positive difference in the next generation of schools?

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes, but is not limited to the following:

Technical Support & Installation

• Provide technical support on software, web browsers, and other applications.
• Troubleshoot hardware issues and replace broken parts in computers, projectors, printers, etc.
• Install, configure, and upgrade computer hardware, peripherals, and software.
• Set up new devices and install them in classrooms, offices, and labs.
• Work with the network team on updates to the network or infrastructure as needed.

Customer Service & Communication

• Assist school staff members with technology requests that come through the ticketing system.
• Provide excellent customer service to clients.
• Answer questions and teach staff members tips and tricks to accomplish their tasks.
• Ability to explain complex IT issues to non-IT personnel in an easy-to-understand way.
• Maintain a professional appearance and hygiene as per the Vinson Employee Handbook.

Ticket & Task Management

• Respond to, follow up on, update, and close assigned tickets in a timely manner.
• Update and close project tasks as they are completed.
• Escalate and assist with technical issues and/or requests when necessary.
• Balance workload and ticket assignments.
• Ability to organize and efficiently manage multiple priorities with a keen sense of urgency.

Documentation & Confidentiality

• Update client documentation when changes are discovered.
• Maintain an up-to-date client inventory.
• Ensure the privacy of confidential information including records and files.

Team Participation & Travel

• Travel to and from client sites as needed, as assigned by the Team Lead/Manager.
• Participate in team meetings and company updates.

REQUIRED QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education & Experience

• Require 1 year of basic technical experience or education in IT
• Minimum of 1 year of customer service experience.

Technical & Problem-Solving Skills

• Aptitude to troubleshoot and apply technical knowledge in unfamiliar situations.
• Ability to comprehend and follow verbal/written instructions in English.

Professionalism & Communication

• Ability to always present oneself in a professional manner.
• High level of discretion and ability to follow confidentiality protocols.

Transportation & Legal Requirements

• Must have reliable transportation to travel to and from work sites.
• Must maintain a safe driving record.
• Must always carry valid vehicle insurance and a driver’s license.
• Must clear a criminal background check.

PREFERRED QUALIFICATIONS

Experience & Certification

• Associate degree in Computer Science, Information Technology, or equivalent experience.
• Minimum of 1 year of technical support experience and A+ Certification.
• Demonstrated experience in helpdesk, network documentation, and network maintenance.

Technical Skills

• Demonstrated experience repairing end-user equipment in a professional capacity.
• Demonstrated experience diagnosing end-user networking issues.

Customer-Facing Experience

• Demonstrated experience performing technical work in a customer-facing role.

WORK ENVIRONMENT & PHYSICAL DEMANDS

This job operates in a professional school environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Other Physical Demands include:

• Ability to talk, hear, and use hands and fingers to manipulate computer keyboard, objects, or controls.
• Requires employee to frequently stand, climb, crawl, walk, pull and/or push.
• Vision abilities (with correction) include close, distance, and ability to adjust focus.
• The ability to communicate information and ideas in speaking so others will understand.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 50 pounds at times.

POSITION TYPE & EXPECTED HOURS OF WORK

This is a full-time position, and typical work hours are Monday through Friday, 40 hours. We observe first-shift hours that vary based on client needs. Overtime, while rare, may be requested by management on a seasonal or as-needed basis.

TRAVEL

This position may require daily travel up to a 50-mile radius around the posting of this position. Dependable transportation to and from client locations is required. Vinson reimburses employees at a rate of $.67 per mile after 40 miles of travel per day.

PAY RATE

From $15.00 - $24.00 an hour based on experience and job location

BENEFITS FOR FULL-TIME EMPLOYEES

• 401(k) with company match after six months of employment
• Health Insurance
• Dental Insurance
• Vision Insurance
• Tenure-based PTO policy, accruing starts at 120 Hours per year
• 10 Paid Holidays
• Life Insurance
• Paid Monthly Team Lunches
• Hours of Operation: Monday – Friday
• Mileage Reimbursement
• Company Phone or Personal Phone Reimbursement
• Flexible Schedule
• Being Part of a Team vs. Being a Number
• Friendly Working Environment

COMPLIANCES

• Vinson is an Equal Opportunity Employer - Minorities/Females/Disabled/Veteran - "Know Your Rights"
• Policy on Affirmative Action - "Policies"

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

Employee Signature: ____________________________ Date: ___________________