Lodging Desk Agent (Whitefish Mountain Resort) - Winter

Desk Agent

The Desk Agent at Whitefish Mountain Resort Lodging (WMRL) is responsible for creating a welcoming, organized, and efficient first point of contact for guests and property owners. Responsibilities include registering and checking out guests, providing them with essential information about the resort and surrounding areas, and ensuring a smooth and comfortable stay. The role also entails coordinating with housekeeping, maintenance, and guest service teammates for guest issues; managing cash transactions and product in a grocery store; preparing for group and wedding arrivals; and maintaining accurate records. Additional duties include supporting the managers and supervisors with administrative tasks, maintaining a clean and professional office environment, and providing excellent customer service across various channels, including phone, email, and radio communication. Flexibility with work hours, including weekends, evenings, and holidays, is required to meet demand. The Lodging Check-In is located along the Kintla boardwalk in the upper village.