coolCare Inside Sales Representative

Inside Sales Specialist

coolCARE was founded in Texas in 2013 with a goal to deliver a better way to warranty to contractors and homeowners. coolCARE continues to partner with contractors who deliver higher standards of installation, service, and equipment repairs to their customers. coolCARE is an extended labor protection plan for air conditioning and heating equipment for homeowners and commercial businesses.

We have an outstanding opportunity for an individual to become part of a fast-growing company. As a coolCARE client specialist, you will have responsibilities that span across sales support and operations. Responsibilities include helping drive sales growth for new and existing accounts and managing the day-to-day aspects related to customer service, billing and claims processing. Successful candidates are highly organized, possess a positive attitude, excellent communication skills and the ability to listen to customer needs. Candidates need to be proficient in Microsoft office.

The Inside Sales Specialist will provide sales support for the outside sales team and branches by promoting and selling coolCARE Labor Protection Plans to meet or exceed company objectives. This individual will be responsible for soliciting orders, prospecting for customers, and building relationships with licensed HVAC and plumbing contractors through outbound calls.

Key Responsibilities

• Make a high volume of outbound calls to HVAC and plumbing contractors.
• Communicate the benefits of coolCARE Labor Protection Plans to generate interest from prospective customers.
• Schedule follow-up appointments for the coolCARE Product Specialist to meet with interested prospects, with the goal of signing up new contractors.
• Utilize the coolCARE CRM system to conduct calls, track activity, and document interactions with prospects.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills, with the ability to identify and sell to customer needs.
• Experience in inside sales, lead generation, call center, or appointment setting preferred.
• Results-driven with strong time management skills.
• Self-motivated, persistent, and persuasive.
• Organized, dependable, and positive attitude.
• Comfortable making outbound sales calls to establish business relationships.

Equal Employment Opportunity coolCARE Warranty provides equal employment opportunities to all employees and applicants regardless of race, religion, color, sex, age, national origin, sexual orientation, disability, veteran status, genetic information, or any other legally protected status. Discrimination or retaliation based on such status is not permitted. The company complies with all applicable federal, state, and local employment laws.

Standard Supply & Distributing