Field Service Engineer

We offer comprehensive benefits that include day‑one benefits, a 401(k) with company match, paid time off, and tuition reimbursement. Day‑One Benefits – Enjoy our full benefits package starting your very first day—no waiting period required. 401(k) with Company Match – We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster. Paid Time Off – Recharge and take the time you need with our competitive vacation package, paid holidays, and PTO. Tuition Reimbursement – We support your growth. Advance your education and career with our tuition assistance program. The Field Service Engineer role is a remote position servicing the Northeast US. You will travel up to 90% of the time, including extended periods, and must have a home base within New York or Connecticut. Extended travel during the training period may require being away for up to two weeks at a time. The full training period may last between 6 months to 1 year, depending on individual development and business needs. Essential Duties and Responsibilities Identify technical issues of heat treatment equipment at the customer site. Execute service jobs at the customer site, including troubleshooting, preventive maintenance, repairs, calibrations, and more. Document performed service jobs and record possible warranty claims. Identify and promote up‑/cross‑selling potential for services of heat treatment equipment at the customer site. Identify required materials (tools, consumables, spare parts) in preparation for successful service execution at the customer site. Act as first point of contact for customers with existing service contracts. Plan and schedule service jobs in coordination with the HUB Lead. Accurately and timely record hours worked and job assignments within the time & attendance system. Accurately and timely submit expense reports for review and approval. Work safely and follow all Ipsen safety protocols and policies. Knowledge, Skills and Abilities Possess knowledge of the heat treatment industry and maintain equipment. Very good verbal and written communication skills (internal and external). High level of customer orientation and customer service mentality. Strong mechanical and electrical aptitude and skills. Knowledge of basic computer operations (e.g., MS Office, ERP, CRM). Ability to promote a professional appearance and represent Ipsen positively. Ability to promote cross‑selling opportunities. Good problem‑solving and troubleshooting skills with a hands‑on mentality. Can live within the assigned HUB location or within 30 minutes drive of a HUB border strongly preferred. Maintain a valid driver’s license and possess required automobile insurance coverage per the Ipsen Travel Policy. Ability to travel as required via automobile, airplane, or other means. Education and Experience High School Diploma or GED equivalent required. 5+ years of related industrial equipment operation and/or maintenance experience; preferred in the heat treatment industry or completion of an intensive industry training program. Experience in equipment calibration, pyrometry, vacuum, thermal, and TUS is a plus. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr Ipsen-Inc