Project Manager II - Eurofins Environment Testing - Knoxville, TN

Job Description

Job Description:\n\nCompany Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.Job Description The Project Manager II (PM II) is accountable for coordinating and managing clients’ projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. The PM II role fosters and develops client relationships in support of the laboratory mission. Essential Duties and Responsibilities: Project set-upProject review in LIMSSets up projectAdds any project notes (special reporting and invoicing instructions, etc.)Reviews project documentation (permits, SOW, QAPP, and purchase/task orders)Adds any project documentation to central repository (permits, SOW, QAPP, and purchase/task orders)Sets up client for Total AccessManages purchase orders, task orders, contracts, and change order requestsVerifies that lab compound lists and limits meet project requirements for new projects not quotedAdds any project specific limits/lists to LIMSDeliverable assignment and delivery routeFor new projects not quoted, confirms that EDD format is available (deliverable assignment and delivery route). Submits a helpdesk ticket for any new formats needed.Communicates project details to operationsInitiates project kick off call with client and pertinent staff, if neededEngages work share labs, service centers, and non-Eurofins Environment Testing America locations as needed for new projects not quotedWorks with operations to ensure adequate capacity for incoming work (forecasting)Provides updates to operations on upcoming workFamiliarity with state and national program requirements as it pertains to work mixCreate bottle ordersSchedules courier or field sampler, if neededConfirms non-Eurofins Environment Testing America subcontract labs are on the approved list and set-up as vendors for new workConfirms non-Eurofins Environment Testing America subcontract labs are on the approved list and set-up as vendors for existing workInitiates approval process for any subcontract labs not on the approved listGenerates subcontract paperworkGenerates accounting software requisition when sending subcontract samplesVerifies that lab certification meets project requirementsVerifies that lab compound lists and limits meet project requirements for new quotesFor new quotes confirms that EDD format is available (delivery assignment and delivery route). If a new format is needed, submits a helpdesk ticketEngages workshare labs, service centers, and non-Eurofins Environment TestingAmerica locations as needed for new quotesProvides supporting documentation to client as needed (contact list, bottle table with preservation, etc.) Sample ReceiptCommunicates any issues to clients for duration of projectManages incoming work for Rush and short holdsReviews log-inResolves log-in issues with clientInforms client of any log-in discrepanciesSets samples to “available” after reviewSends client sample receipt confirmationReviews draft invoiceConfirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing ReportingClient specific report requirementsReviews job list daily and manages due datesCommunicates any expected delays to clients before the job due dateConfirms any data anomalies (filtered > dissolved, deviations from historicals, etc.) with operations before submitting to clientReviews reports and EDDS before issuing to the clientConfirms correct report format and EDD format is usedCreates and issues final report by client due dateIssues final data packagesState reporting forms and submissionDMR formsEDD checkersData uploadCompiles case narratives InvoicingSets up delivery routeReviews final invoice before issuing to clientGenerates credit/debit memos as neededSubmits credit/debit memos for approvalSubmits approved credit/debit memos to client, if neededSubmits revised invoicesInitiates follow up calls to confirm correct invoicingWorks with collections on A/R follow upRegular review of A/R status Client set-upWork with CSM to communicate lab capabilities to the clientRequests new client reviewConfirms sales assignments with Business Development Manager and AccountExecutivesTakes new quote requests from clientsReviews client contract requirements/coordinates review with CSM, LD, etc.Reviews purchase ordersSubmits purchase orders for approval and returns approved orders to clientFollows up on client terms and credit limit Account MaintenanceFollow up calls and visits with clientsSubmits client complaints and participates in corrective action / follow-up as neededCommunicates client issues / complaints to salesFollows up on client requestsProvides technical support as neededUses company resources to follow up on client requestsFamiliarity with company capabilities and key contactsForward opportunities and leads to salesForecasts upcoming workAsks for the next opportunitySupports the follow up of quotes/bids for tracking purposesMentors less senior staff on account maintenanceArea of responsibility (air, regulations, etc.) Quotes & ProposalsInitiates project QAPP review with operations, quality assurance, and subcontract labs as neededInitiates technical support from operations as needed (special requests, method development, technical review, etc.)Quote generation and approvalsReviews client quote requests for capabilities, certifications, scopeConfirms client contracts (if applicable) and pricingDetermines lab placement for the workConfirms that lab certification meets project requirementsConfirms that lab compound lists and limits meet project requirementsCreates quotesSubmits quotes for approvalSends quotes to clientForecasts quotesProvides QAPP/SOW information to the client as neededUpdates status in LIMSQualifications Basic Minimum Qualifications (BMQ): Education/Experience (BMQ): Education: BS/BA in Chemistry/Sciences (six years related experience may substitute for a degree Experience:Minimum 5 years of client-relationship/customer service experience or Project Management experiencePrefer 1+ year bench chemist or field experienceRequires additional lab training in methods and QA across multiple Departments Ability and/or Skills (BMQ):Eurofins Environment Testing America services, products, testing capabilities, technology, production, and support systemsProgram specifications and laboratory proceduresEnvironmental regulationsProcess improvement methodsQA program planContract complianceLaboratory methods and techniquesKnowledge of the LIMSStrong interpersonal skillsEffective problem-solving skillsEffective communication skillsEffective time management skills as demonstrated by successful and timely completion of projectsStrong organizational skillsProven client service skillsLeadership skillsComputer skills - using routine software applications, such asOutlook, Office, Excel, Word, Access, and PowerPoint.Multi-tasking to complete all client requirements, facility requirements, and Eurofins TestAmerica requirementsAdaptability and flexibility to meet the demands of frequently changing prioritiesAbility to ensure requirements for On Time Delivery are met.Effective verbal and written communications for client interactions, facility interactions, and problem resolution.Problem resolution—Raise issues and identify obstacles for resolution to meet client needs and requirements. Ensure that the right people are involved with the resolution of issues that cannot be personally resolved.Manage conflict resolution.Attention to Clients: Demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals. Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback.Technical Familiarity: Seeks information from a variety of sources in a variety of ways to respond to client’s technical questions about the project and to effectively communicate project status.Additional Information Requirements:Authorization to work in the United States indefinitely without restriction or sponsorshipProfessional working proficiency in English is a requirement, including the ability to read, write and speak in English Position is full-time Monday - Friday dayshift with overtime as needed. Candidates currently living within a commutable distance of Knoxville, TN are encouraged to apply. Salary starting at $62,000/yr. depending on experience Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location. As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. we offer excellent benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options. *The benefits package offered will vary based on the employee's full-time or part-time regular status. To learn more about Eurofins, please explore our website We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development. We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. Sustainability matters to us! At Eurofins, we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in “Testing for Life,” our mission to contribute to a healthier and safer world, and our core values, we are building a strong foundation for Environmental, Social, and Governance (ESG) initiatives. Eurofins’ commitment to sustainability begins within our own companies through a shared responsibility to people and the planet. With climate change posing an imminent threat, Eurofins and its many companies recognize their duty to proactively reduce or offset the environmental impact of essential operations while also helping our clients do the same—serving as a true ESG Enabler. Find out more in our career page: Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2025, Eurofins generated total revenues of EUR 7.296 billion, and has been among the best performing stocks in Europe over the past 20 years. Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.