Spa Director

• Track all new and existing employee’s training to ensure all are up to date with SSU online courses, webinars, and other training applications.
• Create and maintain monthly Spa Schedule at least one week prior to the beginning of each month to include all training objectives, staff meetings, marketing and promotion initiatives as well as equipment maintenance events.
• Set, communicate and monitor individual sales goals for all employees on a monthly, weekly and daily basis using measurements tools provided by PBFC. Communicate results and action plans to the franchisee as requested.
• Hold all employees accountable for executing prospecting responsibilities. Monitor efforts documented in prospecting binder and from traffic counts.
• Monitor the closing percentage and percent to the goal of all employees and discuss action plans to continuously improve performance using Individual Development Plans at least once per month.
• Provide creative ideas to keep the employees motivated and focused on meeting and exceeding goals. All incentives and pay increases must be discussed with and approved by the franchisee before communicating with employees.
• Develop agendas for all employee meetings and training.
• Complete a Performance Evaluation on all employees after the first 30 and/or 90 days of employment. Quarterly or annual evaluations after 90 days of employment.
• Attend regularly scheduled meetings with Franchisee & management team prior to a weekly staff meeting to collaborate on agendas and discussion topics.
• Submit payroll bi-monthly to Franchisee for approval. Once approved, report payroll information to the payroll processor.

Spa Equipment & Product Maintenance Responsibilities:

• Maintain the highest standards of cleanliness throughout the spa including the lobby area, service rooms, restrooms, and any other areas to ensure superior customer service and sanitation expectations are exceeded.
• Enforce all daily, weekly and monthly maintenance requirements with responsible employees.
• Schedule monthly spa equipment maintenance and cleaning sessions in order to maintain sanitation standards and ensure that the spa equipment is always fully operational.
• Ensure timely equipment repairs by reporting all repair or part replacement requests through the proper vendor contacts immediately upon equipment failure; confirm the order with Franchisee.
• Ensure that all lamps are in working order and are changed at 70% of rated lamp life.
• Maintain accurate product inventory according to minimum standards & rotate merchandise on display shelves every 4 -6 weeks to enhance the presentation of retail products.
• Maintain accurate inventory reports in software at all times and spot check weekly. Monthly reports of shortage must be reported to the franchisee.
• Order all retail products on Mondays only without fail

Register Functions & Membership Billing Responsibilities:

• Ensure all daily reports are accurate and delivered to the owner on time.
• Ensure all employees are practicing proper data entry for all guests, members, and clients at all times.
• Confirm all daily revenue (including cash, checks and credit cards) is accounted for at all times to prevent theft.
• Perform daily bank deposit processes once all revenue is properly accounted for. Report any and all shortages or overages to the franchisee.
• Perform monthly EFT billing duties, by the 1st of each month with the assistance of the Asst Spa Director. These duties include but are not limited to processing credit card and check drafts, cancellation and freeze requests, following up on billing inquiries, delinquent accounts, etc.
• Exercise proper collections methods including calling delinquent members, mailing and/or emailing notices and using register functions to track efforts and to notate delinquent accounts.
• Maintain accurate collections documentation/records and communicate outstanding payments to the franchisee.
• Ensure that all monies/fees owed on NSF checks written in the spa are collected in a timely manner using proper collections procedures and notify the franchisee of all occurrences.
• Abide by all budget guidelines for spa expenses as per Franchisee’s criteria.
• Review override reports to ensure all employees are exercising proper caution when servicing members and selling products.