Technical Business Analyst: Systems & Data Enablement

Technical Business analyst Technical Business Analysts are responsible for overseeing the implementation of technical business projects and solutions. Technical Business Analysts work with stakeholders and technical team members to map, analyse and document business processes and projects. Roles and Responsibilities

• Performing system analyses on software programs, applications, and web services.
• Determining system efficiency and functionality by liaising with internal departments and end-users.
• Reporting to Management and obtaining approval for system development projects.
• Efficiently integrating new systems, programs, and applications with business operations and services.
• Analysing and improving the performance of web-based customer portals and support services.
• Ensuring end-user proficiency with new systems, programs, and applications across departments.
• Monitoring product licenses and ensuring compliance with IT industry regulations.
• Ensuring that computer hardware remains compatible with system enhancements and updates.
• Promoting system efficiency and security by integrating performance metrics and encryption.
• Implementing new advancements in the field of system and enterprise architecture
• Analyze 3rd party API's and other methods of data exchange required for the project
• Produce data maps between source and target system
• Communicate with 3rd party & partners to address technical issues or requests.
• Schedule plan and lead requirement gathering and review meetings. Communicate key decisions and action items.
• Analyze existing software applications to understand and document functionality
• Work with product owners, design and development to convert business requirements into a developer friendly specification
• Identify and communicate with key stakeholders
• Gather, review and analyze business and industry data, including KPIs, financial reports and other key metrics using data analytics tool.
• Liaise between various business departments and groups
• Assess options for process improvement, including business process modeling.
• Maintain documentation regarding various projects, processes and operations.
• Collaborate with project managers and cross-functional teams

• A bachelor's degree in computer science or information technology, and an accredited qualification in management consultancy, or similar.
• Extensive experience in technical business analysis in a related industry.
• Advanced knowledge of programming languages like SQL and system integration solutions.
• Ability to facilitate internal end-user proficiency.
• Ability to design and maintain efficient customer portal support and feedback channels.
• Ensuring optimal system functionality via integrated diagnostics.
• Advanced knowledge of data security and encryption.
• Ability to keep up with IT advancements.
• Exceptional communication skills toward facilitating the use of new software systems.
• Knowledge of relevant licensing and industry compliance regulations.