Director, Business Operations

Director, Business Operations – Real Property Management Real Property Management, a franchised organization providing full‑service real‑estate management, seeks a Director of Business Operations to serve as a strategic partner and operational leader for Franchise Business Owners. Primary Responsibilities Serve as the primary contact for Franchise Business Owners, providing timely software, system, and maintenance support. Champion Real Property Management’s systems and processes to support franchisee growth and align them with brand standards. Develop and track Key Performance Indicators (KPIs) for overall organization performance and individual franchise locations. Build and maintain strong internal and external relationships to enhance the franchisee experience and preserve managed properties. Plan, coordinate, and manage brand‑ambassador programs and initiatives to strengthen Real Property Management’s market position. Support franchisees in achieving their business goals by guiding resource use, training, and best‑practice implementation. Qualifications Collaborative – Work closely with internal teams to execute strategic plans. Empathetic – Treat every interaction as an opportunity to build relationships. Adaptable – Flexible and willing to meet with customers at varied times. Clear & Concise – Communicate goals, objectives, and responsibilities effectively. Results‑Oriented – Strengthen franchisee relationships and influence brand standards. Data‑Driven – Focus on activities that achieve franchise and organizational goals. Certification in Entrepreneur Operating System (EOS) preferred. Education & Experience Bachelor’s degree in business, finance, or property management preferred. Five (5) or more years of related experience as a business coach, small business owner, property management professional, or equivalent. 10–25% travel required. Compensation & Schedule Competitive pay commensurate with experience. Full‑time, Monday–Friday, 8AM to 5PM (local time). Benefits Equity and annual bonus opportunities, paid time off, paid holidays, recess breaks, and wellness programs. For more information visit Physical Requirements Ability to sit or stand in an office setting, use computers, lift equipment, and communicate. Reasonable accommodations can be provided as needed. Equal Employment Opportunity Neighborly® is fully committed to equal employment opportunity and promotes a discrimination‑free workplace. #J-18808-Ljbffr