Houseperson - Banqueting Operations

Job Description

Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site:

Job Description:

POSITION SUMMARY:

The Banquet Houseperson supports the successful execution of special events by efficiently setting up and breaking down all banquet functions and meeting rooms. This role breaks down equipment, maintains cleanliness of the space, and ensures that meeting rooms are stocked with necessary items. This role also reports any maintenance issues in a timely manner. Overall, the Banquet Houseperson contributes to an exceptional guest experience.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Sets up banquet rooms and meeting spaces according to event specifications, including arranging tables, chairs, linens, and other necessary equipment.
• Assists in the transportation and storage of banquets furniture, equipment, and supplies, ensuring they are handled safely and securely.
• Provides support to banquet staff during events, including replenishing supplies, clearing tables, and responding to guest requests promptly and courteously.
• Maintains cleanliness and organizations of banquet storage areas, ensuring all equipment and supplies are properly stored and readily accessible.
• Collaborates with banquet team to ensure timely and efficient execution of event setups and breakdowns, adhering to established timelines and standards.
• Inspects event spaces before and after each function, identifying any maintenance issues or damages and reporting them for resolution.
• Assists in ordering and receiving all non-food items within the Food & Beverage department, ensuring adequate stock is maintained.
• Communicate effectively with team members and supervisor, providing updates on completed task, issues encountered, and suggestions for process improvement.
• Adheres to all safety and sanitation guidelines, including proper handling and disposal of waste and adherence to food handling protocols.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• High School Diploma or equivalent is required.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and IGB Regulations. 
• Must successfully pass background check.
• Must be at least twenty-one (21) years of age.
• Must be able to work nights, holidays, and weekends, as well as flexible shifts.
• Have excellent written and verbal communication skills.

ABILITY TO:

• Available to work different types of events with varying time schedules, on varying days as needed.
• Must be able to act as a role model.
• Read and comprehend all necessary documentation, training materials and policy information.
• Communicate courteously, effectively, and professionally with guests and all levels of team members.
• Stand for extended periods of time.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• Work within Company established policies/guidelines.
• Be articulate and possess a professional appearance and demeanor.
• Be flexible and adaptable to change.
• Be team-oriented and enjoy working with and assisting people.
• Must be able to work at a fast pace and in stressful situations.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk, or hear; and taste or smell.
• Frequently lift and/or move up to 50 pounds.
• Work in a fast-paced environment, with constant exposure to the public and excessive noise.  Also, there may be times when you will need to be on the Casino Floor or pass through this area.
• Able to exercise judgment on an independent basis.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head.  The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.

Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.

Pay Range: