Technical Project Manager

Our Story Pointr is the market leader in Indoor Mapping, Location, and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month. As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership, Harmony, and Scale, and we look for Passionate, Kind, and No-Ego team members to join the team. Role Overview Technical Project Managers (TPMs) are the engine that drives our clients’ success. They are adept communicators with strong technical knowledge and a knack for problem-solving. At Pointr, we empower TPMs to partner with clients and internal teams to deliver premier indoor technology solutions. To that end, they are comfortable operating in a flat, fast-paced organization and are energized by leveraging cutting-edge technology to create the future of indoor experiences. At its core, this role requires the TPM to combine tactical execution skills with strategic expertise to lead cross-functional teams through multiple, often concurrent project lifecycles. Core Responsibilities As assigned, own requirements gathering, project planning, implementation, and deployment support for our global clients and partners, ensuring timely, efficient delivery and high levels of customer satisfaction. As assigned, own ongoing support of existing customers, including upgrades, expansion, and further product integration. Proactively partner with commercial and technical stakeholders, regularly educating them on Pointr’s solutions and deployment process while serving as a key partner to their success Closely collaborate with developers, designers, and deployment managers to integrate Pointr’s suite of technology with client applications Investigate and diagnose hardware and software challenges alongside Pointr’s delivery teams to ensure solution quality and sustainability Facilitate client status meetings to manage the scope and schedule of multiple, often concurrent deployments Learn! Master Pointr’s product suite to better understand how clients can use our technology and in turn supplement our product roadmap Value inclusivity and contribute to a culture that empowers you to show up as your authentic self Minimum Qualifications 5+ years of IT project management or technical consultancy experience in a hardware or software company Experience leading the delivery and support phases of the customer lifecycle. A self-starter by nature with applied knowledge of agile software development processes and a strong interest in learning about indoor location technology Like us, you're a high-performer with an exceptional record of getting things done in a fast-paced, analytical environment Strong interpersonal skills, with the ability to solve problems and foster relationships with technical and commercial stakeholders Process-oriented with an eye for detail and improvements Ability to communicate in English fluently and idiomatically Preferred Qualifications BS or MS degree in a relevant technology or management field (Computer Science is a plus) Experience with project management tools (Jira, Smartsheet, Google Suite, MS Office, MS Project) Project Management Professional® (PMP) / Certified ScrumMaster® (CSM) certifications preferred What We Offer? Supportive, kind (no-ego), and smart team Hybrid work (2 days being in the office is required) International environment and inclusive culture Competitive base salary and attractive stock options Cool and comfortable office in Boston (Back Bay) or access to WeWork in other locations Private health care (75%) and Dental Company-sponsored parental leave 18 days PTO, plus sick time + 12 holidays per year 401(k) retirement scheme Compensation: $120k Base + Bonus + Stock Options