Resource Specialist

Reports to: ADRC SupervisorFLSA Status: Non-exemptDedicate yourself to an Organization and Mission you can be proud of by joining the Western Reserve Area Agency on Aging!Our Mission:We provide choices for people to live independently in the place they want to call home.About Us:Western Reserve Area Agency on Aging (WRAAA) is a private non-profit corporation, organized and designated by the State of Ohio to be the planning, coordinating and administrative agency for federal and state aging programs in Cuyahoga, Geauga, Lake, Lorain and Medina Counties. It is one of twelve Area Agencies on Aging (AAAs) in the state organized together with local service provider organizations and the Ohio Department of Aging (ODA) to form the state's public aging services network. The network works together to create opportunities for older Ohioan's to receive needed home and community services and supports; and to age successfully in their own homes and communities.Candidates we love…Self-motivated and compassionate professionals looking to be part of a Best-in Class organizationTeam players who are committed to providing superior service to all they serveEnthusiastic professionals excited to grow with an organization that values dedication, innovation and collaboration.What our staff loves about us…A generous six week PTO program and paid thirteen paid holidaysA $750.00 investment in professional development through a substantial, annual training funds allotment.72.5 mileage reimbursementPaid parking in a coverage garageA 401K program with company matchMedical, Dental, Vision Benefits and so much more…Position Summary: The Resource Specialist conducts telephone and possible in-person interviews with individuals inquiring about long-term services and support while adhering to excellent customer service standardsJob Duties:Promote positive employee relations and fosters excellence in customer service.Provide individuals with Support Navigation and/or Information and Referrals as appropriate based on their identified needs.Connect individuals with appropriate community resources.Provide follow-up to Support Navigation within OBLTSS contractual timeframes.Complete Long-Term Service and Support Questionnaire (LTSSQ) and Support Navigation within the Ohio Benefits Long Term Service and Supports (OBLTSS), PIMS and Five9 IT platforms.Adhere to documentation timeframes and requirements within the OBLTSS, PIMS and Ohio Benefits IT systems.Meet daily and monthly productivity standards.Participate in and contribute toward accomplishment of Agency goals.Communicate and collaborate with Singe Entry Point (SEP) partners, community partners and stakeholders.Advocate for and assist individuals who require extra support to access the necessary services.Make immediate referrals to emergency responders when the caller is in a crisis or in an emergency; conduct follow up to ensure needed assistance was received.Maintain confidentiality according to Agency policy.Participate in training, meetings, in-services, volunteer events, and continuing education opportunities for professional development or as requested by supervisor, manager or director.Potential travel to community and consumer locations within our five-county service area (Geauga, Lake, Cuyahoga, Lorain and Medina) for Resource Center outreach and community presentations.Report abuse, neglect, or exploitation of older adults as a mandated reporter as required by Ohio law when appropriate.May be asked to support practicum experiences of students from educational institutions and assist with training and/or precepting of new employees.Abide by the professional code of ethics established by licensure, if applicableThe position’s primary duty is to perform work directly related to the successful operation of the Agency. Accordingly, the employee must exercise discretion and independent judgment with respect to matters of significance.All staff have the responsibility and authority to propose ways to improve quality and to fully participate in quality improvement effortsAssociate’s degree in human services, health sciences or related field, OR Certified Community Health Worker OR 3 years of I&R experience is required. Preference will be given to a Bachelor of Arts/Science degree in Social Work, Gerontology or similar.At least one year of experience providing information and assistance, information and referral or other related experience. Preference to experience in home care, geriatrics, home health care, and medical social work.Prefer an individual who is Inform USA Certified (previously AIRS) or ability to attain Inform USA certification within one year of hire.Requires basic knowledge of medical terminology.Must have excellent verbal and written interviewing and assessment skills.Able to communicate in a friendly manner to help the individual feel comfortable using the agency's service. Excellent customer service is a must.Must have the ability to determine if the caller is experiencing a crisis or other emergency situation and be able to make an immediate referral to the appropriate emergency respondersKnowledge of local resources for the aging and disability populationAbility to record information concurrently with phone interview in an accurate, timely manner is essentialAbility to communicate in a collaborative, effective manner with others and to maintain good working relationships.Must have intermediate computer skills, including Microsoft Office applications and use of dual monitors.Ability to use and will be trained on the Ohio Department of Aging PIMS documentation program, Ohio Dept. of Medicaid's Ohio Benefits Workers Portal, Ohio Benefits Long Term Services and Supports System and MITS, MS 365 and others.Ability to use and transport a laptop computer and, therefore, must be able to lift/carry a minimum of twenty (20) pounds.Ability to ambulate enough to access community organizations and locations which may not be readily accessible.If you are interested in learning more about this opportunity, please click "Apply" and complete the application. We look forward to speaking with you.The Agency is committed to providing equal employment and advancement opportunities to all. Employment decisions are made based on each person’s performance, qualifications, and abilities. The Agency does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sex, national origin, age, disability status, health status, genetic information or ancestry, protected veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.Western Reserve Area Agency on Aging’s Equal Employment Opportunity policy covers all aspects of employment practices, including selection, job assignment, compensation, discipline, termination, and access to benefits and training #J-18808-Ljbffr Western-Reserve-Area-Agency-On-Aging