Patient Support Representative

Our Internal Medicine Balltown Road officeis hiring a full-time Patient Support Representative to join their team! The hours are Monday-Friday 8:00am 4:30pm . The primary responsibility of this role is to answer phones in a high-volume call center, and to schedule appointments. Responsibilities: Answer multiple line phone system, forwarding calls to appropriate location or handling calls personally when appointments are needed. Remove messages from phone system and return calls to patients as needed. Cancel and reschedule patients when necessary. Schedule appointments for patients, following office protocols for access to care. Document verbal conversations and information into patient record in an accurate, legible and timely manner. Transfer/retrieve office phones to/from answering service. Answer overflow of phone calls and direct appropriately. Process incoming telephone calls/messages based on office policy and procedure. If you are interested in this opportunity and have the desired qualifications, please Apply Now ! Compensation: $16.00 - $21.00 per hour CCP salary ranges are designed to be competitive with room for professional and financial growth. Individual compensation is based on several factors unique to each candidate, such as work experience, qualifications, and skills. Some roles may also be eligible for overtime pay. CCP's compensation packages go far beyond just salary. The company offers a comprehensive total rewards package that includes medical, dental, vision and life insurances, paid holidays, paid time off, retirement plan, and much more in a business casual environment! We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives to Community Care Physicians. Community Care Physicians is an Equal Opportunity Employer. Location(s) 2546 Balltown Road, Schenectady , New York 12309 , United States Requirements High school graduate or equivalent with additional education desirable. Minimum of one year work experience. Knowledge of medical terminology and office procedures preferred. Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers, and external customers. Ability to communicate clearly and concisely. This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation. #J-18808-Ljbffr