Production Support Analyst 2

Technology Operations Consultant

In this contingent resource assignment, you may participate in low to moderately complex initiatives and identify opportunities for process improvements within Technology Operations. You will review and analyze basic or tactical Technology Operations assignments or challenges that require research, evaluation, and selection of alternatives, related to low-to-medium risk deliverables. Present recommendations for resolving low to moderately complex situations and exercise some independent judgment while developing an understanding of function, policies, procedures, and compliance requirements. Provide information to client personnel in Technology Operations.

Required Skills & Qualifications

• 4 years of Technology Operations experience or production support or helpdesk experience
• Troubleshooting, AutoSys, SQL, (Unix/Linux)
• 5-7 years of experience in production support/application support
• Helpdesk background is preferred
• Experience using monitoring tools
• Able to read queries like SQL
• AutoSys experience is a must
• Strong troubleshooting experience
• Technical background (Unix/Linux/SQL)
• Experience handling tickets
• Strong in-person, over the phone, and written communication skills

Day-to-Day Responsibilities

• Participate in initiatives to improve process efficiencies
• Analyze and resolve low-to-moderately complex challenges
• Provide support and information to client personnel

Company Benefits & Culture

• Inclusive and diverse work environment
• Opportunities for professional growth
• Supportive team culture