Auto Body Estimator

Gerber Collision & Glass We welcome unique talents from all backgrounds and characteristics. We act with integrity and appreciate diverse perspectives. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply. Job Description The Estimator’s primary responsibility is to provide an exceptional customer experience by creating estimates, coordinating repair needs for customers, and communicating with insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage, documents needed repairs and parts replacement, and ensures alignment with all team members to meet facility KPIs. Key Job Responsibilities Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details. Provide accurate and timely information to customers, guiding them through the repair process and ensuring excellent service. Ensure compliance with all insurance client requirements, processes and metrics. Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery. Communicate all customer requests and needs to appropriate team members. Provide positive energy when greeting customers in person and on the phone. Understand all required insurance programs and procedures. Participate in daily "production walks" with the Management Team, as required. Support all team members when necessary. Participate in monthly Health & Safety and staff meetings (if required). Attend training, information sessions and workshops recommended by Store Manager. Maintain the store’s KPIs by maximizing role performance. Uphold the company’s Core Values: Honesty, Integrity & Respect. Education And/or Experience Required Knowledge of Repairs and OE Guidelines. High School Diploma or equivalent. Awareness of where to look for answers. Basic Computer Skills. Compliance: DRP’s Minimum of 1-year experience. Must be willing to complete I-CAR Training. Valid Driver’s License. Required Skills/Abilities Awareness of where to look for answers. Basic Computer Skills. Compliance: DRP’s Minimum of 1-year experience. Must be willing to complete I-CAR Training. Valid Driver’s License. Benefits That Drive Your Success Annual Paid Time Off (PTO) plans. 2 weeks of Paid Parental Leave for full-time employees who work a minimum of 30 hours per week. 6 paid holidays annually. Medical, Prescription Drug, Dental & Vision Insurance effective Day 1. 401(k) Retirement Plan with company match. Employer Paid Short-Term Disability & Life Insurance. Additional Voluntary Life Insurance. Continuing Education Opportunities. Free Prescription or Non-Prescription Safety Glasses annually. Annual Voluntary Uniform Stipend. Voluntary Daily Pay option available. About Us Gerber Collision & Glass has been WOWing customers with collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company. Compensation Details Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan. Estimated $55,000 - $78,000 / Year. In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater. Supplemental Pay This position may also be eligible for Bonus opportunities tied to individual or business initiatives. Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. #J-18808-Ljbffr