Key Lead - Wrentham Village Premium Outlet, Hollister

Job Description The Key Lead is responsible for ensuring all customers receive quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to keep store operations running effectively. As part of the store leadership team, the Key Lead drives store performance on the floor through superior customer experience and team achievement of daily sales. What You’ll Do Perform Opening and Closing Routines. Operate Register/Point of Sale systems. Fulfill OMNI Channel Orders. Demonstrate product knowledge, brand awareness, while driving sales. Build and maintain visual displays. Analyze reporting to inform decision‑making. Protect store assets and perform inventory control. Represent the brand and exemplify company culture and values. Work Schedule Requirements Schedule varies weekly; expect to work at least 12–16 hours per week. Required availability on Saturdays, Sundays, and certain holidays. In peak timeframes, hours will increase to support business needs. What it Takes High school diploma / GED preferred, or equivalent. One year of retail experience preferred. Retail supervisory or managerial experience not required; experience leading groups or teams preferred. Maintain a strong customer focus. Exhibit exceptional interpersonal skills. Possess strong communication skills. Show knowledge of current fashion trends. Be energetic, outgoing, and assertive. Take initiative and show confidence. Master adaptability and flexibility. Balance multiple tasks while being detail‑oriented. Engage in applied learning and proactive thinking. Exhibit a strong work ethic. What You’ll Get Quarterly sales incentive bonus. Merchandise discount. Opportunities for career advancement. Opportunity to become a brand affiliate. Training and development. A global team that celebrates you for being you. The starting rate for this position is $18.85 per hour. (Recruiting pay range for this position: $18.85–$18.85 per hour). The starting rate and range may be modified in the future. ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER. #J-18808-Ljbffr Dormont Manufacturing Company