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Change Management Specialist

iShare Inc

Job Description

Job Description

Change Management Specialist Location: Buffalo, NY
Work Mode: Hybrid – 3 days/week onsite
Type: Full-time / Contract

Key Requirements

  • 8+ years of IT Service Management / Change Management experience.
  • Strong ServiceNow Change Management expertise.
  • Experience with CAB, Change Enablement, Change Calendar, and Change Governance .
  • Strong knowledge of CMDB, CSDM, CI relationships , and ITSM processes.
  • Experience with ServiceNow Performance Analytics, dashboards, workflows, and reporting .
  • Strong ITIL knowledge; ITIL 4 Foundation required .
  • Experience with Incident & Problem Management integration.
  • Knowledge of DevOps/CI-CD change management and automation.
  • Strong analytical, communication, stakeholder management, and leadership skills.
  • Financial services/banking experience is preferred .
  • ServiceNow CSA/CIS-ITSM certification is a plus.
Preferred Experience

  • Change automation / AI automation
  • ServiceNow ITSM
  • Risk and impact assessment
  • Change-related KPI reporting
  • Releasing audit-ready change records
Contact

Austin Soto: View email address on ziprecruiter.com
Nicky Verma: View email address on ziprecruiter.com

Flexible work from home options available.

Vacancy posted 4 days ago
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