Ops Support Engineer

Ops Support Engineer - Roybal Data Center

DMI is looking for an Ops Support Engineer - Roybal Data Center to provide onsite support to the CDC Roybal Data Center to monitor and maintain the hardware/software/structured (CAT3,5,6) & fiber optic cabling technical service and support, installation, configuration, and problem resolution in a PC/network/infrastructure environment.

Duties and Responsibilities:

• Experience in a data center, network operation center, help desk, or a similar role.
• Experience with operating systems and networking protocols.
• Experience in maintenance and monitoring of server systems.
• Monitor and identify events proactively, resolving issues
• Report all service-impacting issues within 5 minutes of detection
• Respond & resolve customer escalations within the SLA window
• Turn up customer applications & services in accordance with standard procedures
• Open and track to resolution carrier and internal tickets
• Internal & external incident notifications
• Monitor Network Security and report and document any breaches.
• Perform daily, weekly, monthly, and quarterly maintenance procedures and defined in the Operational Guidelines
• Gather and report data on the health and operation

Qualifications:

• AA, B.A. or B.S. degree or equivalent experience.
• 5+ years Data Center and Infrastructure experience, with 5+ years of Supply Chain and Logistics experience
• Experience collaborating with individuals across internal and external organizations, other geographies
• Execute multiple tasks simultaneously in a fast-paced, ambiguous environment
• Must be "hands-on" and willing to roll up sleeves to support operational activities.
• Experience working with and troubleshooting hardware, software or network-related issues using Linux-based tools.
• Experience in troubleshooting OS, network equipment, and software.
• Experience with coding, systems administration, or scripting.
• Ability to manage changing priorities.
• Ability to collaborate and partner with people and teams to overcome issues.
• Data center / Infrastructure / Cloud experience

Background Requirements: Must possess or be eligible to obtain and complete a Public Trust background investigation and/or a Public Trust clearance.

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: None required for this position.

Location: Atlanta, GA

Work Arrangement:

• Must work onsite
• Able to work night shift hours

Minimum Salary Rate: $50,624

Median Salary Rate: $60,749

Working at DMI:

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What's Right We lead with honesty and integrity.
• Own the Outcome We take responsibility and deliver.
• Deliver for Our Customers We are relentless about delivering value.
• Think Bold, Act Smart We innovate with purpose.
• Win Together We collaborate and celebrate our success.

These values aren't just idealsthey show up in how we support every part of your well-being:

• Convenience/Concierge Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.