Customer Service Representative

Job Description

Job Description

Join a growing, family-owned company where your work truly makes a difference! At Full Circle Home Inspectors , we offer the flexibility of primarily working from home, two weeks of paid vacation yearly , a supportive team environment, and the opportunity to earn additional bonus pay by procuring additional specific ancillary inspection services that benefit clients.

After approximately 2–3 weeks of paid in-office training , you'll transition to a hybrid schedule, working from home most of the week with just one day per week in the office . As our Customer Service Representative, you'll be the first point of contact for clients—answering questions, scheduling inspections, coordinating with real estate agents and our inspection team, and ensuring every client feels informed, supported, and cared for throughout the inspection process.

If you're an organized, confident communicator who enjoys helping people, building relationships, and thriving in a fast-paced environment, we'd love to hear from you. Join a company that values teamwork, professionalism, and treating every client like family while helping homebuyers navigate one of the biggest purchases of their lives.

Compensation:

$40,000 - $43,500 yearly

Responsibilities:

• Enter inspection orders, maintain CRM records, and email reports to clients and agents.
• Provide excellent customer service by answering questions and resolving concerns.
• Answer incoming calls and emails regarding services, scheduling, and pricing.
• Follow up with clients and agents to ensure agreements are signed, payments are received, and questions are answered.
• Document customer interactions and maintain accurate account records.
• Handle customer concerns professionally and escalate issues when needed.
• Coordinate communication between clients, agents, inspectors, and office staff.

Qualifications:

• High school diploma, G.E.D., or equivalent.
• Must possess exemplary interpersonal skills, communication skills, and active listening skills.
• Previous work in a customer-facing position.

About Company

At Full Circle Home Inspectors , we're more than a home inspection company—we're a growing, family-owned team committed to excellence. Since 2018, we've earned the trust of thousands of clients across Central Florida by treating every client like family and delivering the clarity, confidence, and certainty they deserve during one of life's biggest investments.

We believe our employees are our greatest asset . That's why we provide the support, training, technology, and office resources our team needs to succeed, allowing them to focus on delivering exceptional service. If you're looking for a company that values integrity, teamwork, professional growth, and long-term careers , you'll feel right at home at Full Circle!