Technical Support Specialist

At Vispero you will be part of a global team enhancing solutions that make a difference in people’s lives. Vispero is a leading assistive technology provider for people who are blind or have low vision. Our products help individuals reach their full potential at work, school and home. Vispero is seeking a Technical Support Specialist to provide troubleshooting technical support and end‑user assistance for our software. Additional duties may include system configuration, resolving issues and creating how‑to documentation. If you are a problem solver with strong customer service skills who enjoys a fast paced environment, we are looking for you. About You Strong analytical troubleshooting and problem solving skills Ability to communicate effectively with customers and internal teams Experience with Windows desktop operating systems Good organizational and time management skills Ability to maintain confidentiality Scope of Work The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. Provide comprehensive technical support and monitoring for all Vispero software. Assist users who are blind or have low vision via our ticketing system, by email or phone. Document customer interactions, common issues, and resolutions in our ticketing system. Manage computer information systems, including configuration, monitoring, and maintenance tasks. Contribute to network troubleshooting and related problem‑solving activities. Handle additional duties and projects as needed. This position has no supervisory responsibilities. Qualifications At least 1 year prior experience in customer support, technical support, or a related role. Familiarity with assistive technology. Experience with Windows desktop operating systems. Ability to explain technical concepts in a clear and simple manner. Excellent problem solving, analytical, and troubleshooting skills. Outstanding verbal and written communication skills; ability to effectively convey information to executives, business stakeholders, technical staff, and vendors. Demonstrated customer service excellence and strong interpersonal abilities. Capable of working independently as well as collaboratively in team settings. Experience working with visually impaired individuals or in the assistive technology field. Ability to research and apply technical documentation. Strong organizational and time management skills. Ability to maintain confidentiality. Required Skills Intermediate: JAWS, MS Office, Microsoft 365, Troubleshooting Some knowledge: Accessibility Behaviors Detail Oriented – capable of carrying out a given task with all details necessary to get the task done well. Dedicated – devoted to a task or purpose with loyalty or integrity. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. The typical salary range of the Technical Support Specialist is between $20.00 per hour and $23.00 per hour depending on experience, location and qualifications. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr