Customer Support Specialist

17 hours ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Insight Global Position: Customer Support Specialist Start Date: ASAP Location: 845 Lindbergh Ct, Hebron, KY 41048 Work Arrangement: Fully Onsite Pay Rate: $21.26/HR Duration: 12-month contract (possibility of ongoing/permanent) Interview: One and done on Teams Notes: The Call Center is open from 8 AM to 8 PM. Shifts for these candidates can be 10 AM-7 PM, 9 AM-6 PM, or 8 AM-5 PM (flexible). Must Haves: 2-3 years of experience in a help desk, service desk, sales, or call center environment. Proficiency in MS Office Suite – advanced skills in MS Outlook and MS Excel. Experience using SAP, AS400, or Oracle: Order Entry/Order Management Understanding of shipping terms Strong reliability, ownership, and proactive problem-solving skills. Plusses: Sales experience within a call center environment. Automotive industry experience. Experience using Salesforce and/or New Voice Media. Advanced MS Excel skills (v-lookups, pivot tables, conditional formatting). Experience with ERP systems (order side, not procurement side). Experience with MRP systems. Day-to-Day Responsibilities: Insight Global is looking for a Sales Desk Professional for a commercial vehicle supplier in Hebron, KY. This position is client-facing and involves processing and managing customer orders and developing customer relationships. Responsibilities include negotiating and/or adjusting delivery dates with customers, ensuring continuity in supply, reporting customer order fulfillment, resolving logistic claims, and cooperating with production & material planning teams. Daily Activities Breakdown: Answering inbound calls – 30% Responding to customer emails – 30% Adding orders, verifying inventory, verifying pricing, tracking information for orders, and entering data into SAP – 40% Main Roles and Responsibilities: Answer incoming customer phone calls and provide professional first-class sales support. Receive and process orders on behalf of customers efficiently and accurately, provide order status updates, monitor customer orders, and negotiate and adjust delivery dates with customers. Work with customers to meet customer service fill rate goals and maximize customer satisfaction. Interface with customers and Key Account Managers to resolve issues affecting customer satisfaction and support key customer account activities. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Administrative and Customer Service Industries Motor Vehicle Manufacturing and Wholesale Motor Vehicles and Parts Referrals increase your chances of interviewing at Insight Global by 2x Inferred from the description for this job 401(k) Medical insurance Vision insurance Get notified about new Customer Support Specialist jobs in Hebron, KY . Customer Service Specialist in Recovery - Monday-Friday Schedule - Starting at $21.14 Customer Service Representative - State Farm Agent Team Member Cincinnati, OH $30,000.00-$50,000.00 7 months ago LaRosa's Guest Service Center-Customer Service Representative - NOW HIRING!! - $11.50/hour Customer Service Representative - State Farm Agent Team Member Fort Mitchell, KY $40,000.00-$50,000.00 1 year ago Logistics & Customer Support Coordinator Cincinnati metropolitan area, OH 1 month ago Customer Service Representative - Cincinnati, OH Customer Care Specialist/Dispatch Support Customer Service Representative- Part Time Customer Service Representative Full Time Life - Associate Customer Service Representative Customer Support Representative - Covington Customer Service Representative Specialist Customer Service Representative - Queen City We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr