Event Servicing & Operations Manager

Overview The Event Servicing & Operations Manager oversees the planning, servicing, and execution of events across Rockefeller Center Venues, including 610 Loft & Garden, 620 Loft & Garden, Radio Park, and The Rink at Rockefeller Center. The role ensures coordination among clients, vendors, building operations, security, facilities, and event staff to deliver exceptional guest experiences while upholding operational excellence, safety compliance, and service standards. Key Responsibilities Event Operations & Execution Manage all onsite event operations, ensuring events adhere to client expectations and organizational standards. Serve as the primary point of contact during events, addressing operational issues and implementing solutions in real time. Conduct pre‑event planning meetings, site walkthroughs, and post‑event debriefs. Develop and maintain detailed run‑of‑shows, staffing plans, and operational schedules. Oversee event setup, breakdown, room turns, and venue readiness. Client & Stakeholder Management Build and maintain strong relationships with clients, tenants, sponsors, vendors, and internal stakeholders. Communicate event requirements and operational plans to all relevant departments. Ensure exceptional customer service throughout the event lifecycle. Manage client expectations and proactively resolve concerns. Vendor & Contractor Coordination Coordinate third‑party vendors, caterers, production teams, entertainment providers, and service contractors. Review vendor logistics, loading schedules, access requirements, and compliance documentation. Monitor vendor performance and adherence to venue policies and service standards. Negotiate and manage vendor agreements as required. Facility & Operations Management Partner with facilities, engineering, security, and building management teams to support event execution. Ensure venue spaces are maintained, properly equipped, and event ready. Monitor operational efficiency and identify opportunities for process improvement. Coordinate emergency response procedures and incident management when necessary. Staffing & Team Leadership Provide leadership and direction during events, ensuring accountability and service excellence. Conduct performance evaluations and support professional development initiatives. Foster a collaborative, customer‑focused team culture. Safety, Compliance & Risk Management Ensure compliance with all safety regulations, venue policies, and operational procedures. Develop and implement event‑specific safety plans and emergency protocols. Maintain required permits, insurance documentation, and compliance records. Conduct risk assessments and coordinate mitigation strategies. Budget & Financial Management Manage event‑related operational budgets and staffing expenses. Track costs and ensure events are delivered within approved budgets. Review invoices, vendor payments, and event reconciliation reports. Identify opportunities to improve operational efficiency and profitability. Skills & Qualifications Required Qualifications Bachelor’s degree in hospitality management, event management, business administration, or a related field, or equivalent experience. Five or more years of experience in event operations, venue management, hospitality, or related fields. Proven experience managing complex events with multiple stakeholders simultaneously. Strong project management and organizational skills. Excellent communication, leadership, and problem‑solving abilities. Proficiency with event management software and Microsoft Office Suite. Preferred Qualifications Experience in commercial real estate, conference centers, hospitality venues, or large‑scale event environments. Knowledge of audiovisual, production, and event technology systems. Experience managing union and/or contract labor. Key Competencies Event execution excellence Operational planning & logistics Customer service orientation Leadership & team development Vendor management Budget management Crisis management & decision making Attention to detail Communication & relationship building Adaptability in fast‑paced environments Working Conditions Ability to work flexible hours, including evenings, weekends, and holidays as required by event schedules. Ability to stand and walk for extended periods during events. Ability to lift and move event materials up to 25 pounds. Occasional travel may be required. Success Measures Event execution quality and client satisfaction scores. Operational efficiency and adherence to timelines. Budget performance and cost control. Safety and compliance outcomes. Stakeholder and vendor satisfaction. Team engagement and performance. Physical Demands Walking and standing for extended periods. Ability to lift up to 15 pounds on a regular basis. Repetitive motions and visual and auditory acuity required. Manual dexterity to operate equipment such as computers, printers, and phones. Comfortable working in a high‑rise environment and using elevators. Salary The base range for this role is $75,000–$88,000. Equal Opportunity Employer We are a committed Equal Opportunity Employer and treat all applicants for employment equally based on job‑related qualifications and without regard to race, color, age, sex, sexual orientation, gender identity, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law. #J-18808-Ljbffr Tishman Speyer