Service Advisor

Job Overview Quick Lane at Apple Ford of Columbia is searching for a dynamic and customer-focused Service Advisor to join our team. Known for reliable service and a commitment to client satisfaction, we are dedicated to offering high-quality vehicle care in a supportive, professional environment. Responsibilities Welcome customers warmly and assist them with their vehicle service needs. Discuss vehicle concerns with customers and document initial observations for further diagnostics. Coordinate appointment schedules and maintain timely communication throughout the service process. Prepare detailed repair orders and provide clear explanations of recommended services, pricing, and repair timelines. Work closely with technicians and the parts team to ensure accurate, efficient service. Keep customers updated on any changes to their repair orders, costs, or schedules. Stay informed about current promotions, vehicle recalls, and service updates to enhance customer guidance. Follow up with customers post-service to ensure satisfaction and address any remaining concerns. Qualifications Proven experience in a similar role within the automotive service industry. Solid understanding of automotive systems and repair processes. Exceptional communication skills with a focus on customer satisfaction. Ability to multitask and prioritize in a fast-paced setting. Familiarity with service management software (Tekion, CDK, Reynolds & Reynolds, or equivalent preferred). High school diploma or GED; further technical or business education is a plus. Valid driver’s license with a clean record. Pay Quick Lane Advisor: $45,000 – $60,000 per year Full Service Advisor: $60,000 – $150,000 per year Benefits 401(k) 401(k) matching Dental insurance Employee discount Health insurance Vision insurance Employee Assistance Program Unpaid personal leaves of absence (in limited circumstances) Optional insurance benefits for disability, life, cancer, accident, hospital, and critical illness Paid leave in the amount of up to 6 holidays, up to 5 days of sick leave, up to 15 days of vacation (depending on years of service), and up to 3 days of bereavement leave Work Schedule Full-time position with 8-hour shifts. Primary workdays: Monday to Friday, with occasional weekend shifts as required. Location Based in Columbia, MD. Candidates must have reliable transportation and the ability to commute daily. Questions can be directed to View email address on click.appcast.io #J-18808-Ljbffr