Junior Facilitator

Responsibilities Complete and pass Everise New Trainer Onboarding and Client Certification requirements. Become a Master Certified Trainer through additional Client Certification. Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures. Deliver new hire or upskilling in virtual or brick and mortar facility. Maintain a throughput rate of 85% graduates per training class. Partner with Everise leadership in curriculum feedback and modification. Assist in developing associated supporting materials. Ensure that all Champions are actively engaged in the training process through the planning and implementation of activities and use of camera. Prepare lesson plans and course agenda for each training class, per client mandated training. Conduct proficiency evaluations and certify Champions for the programs to which they are assigned. In conjunction with Operations and Quality, work together in the continued development of Champions to reach optimal performance. Conduct ongoing refresher and cross‑training modules in critical areas as identified by the quality and operations teams. Adhere to and enforce training standard operating procedures, processes and trainer scorecard. While not actively training a class, the Trainer Level 2 will take phone calls, per an Operations schedule (8 hours per day), with passing Quality Evaluations scores (passing = line of business KPI target) to retain certification as a Trainer. While not actively training a class, the Trainer Level 3 could move into a Supervisor role with Operations if hired into a Hybrid role. This change in job role could lead to a schedule change in Operations. Qualifications A minimum of one year experience Training with Everise or other BPO or one year experience as a Supervisor with Everise or other BPO. High School diploma or equivalent. College degree preferred. Client Master Certified. Insurance License required on all Licensed lines of business. Ability to build rapport in an online virtual environment. Excellent oral and written communication skills at all levels of the organization. Demonstrated presentation and facilitation skills. Proficiency in Microsoft Office applications including PowerPoint and Word. Ability to work any shift x 7 days a week. Ability to understand Standard Operating Procedures and when to ask for guidance. Ability to adapt and implement changes on the fly. Outgoing personality. We are an equal‑opportunity employer and a pleasant and supportive place to work. #J-18808-Ljbffr Everise, Inc.