Receptionist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
With 11 years of experience serving our community, our State Farm agency has grown into a diverse and dynamic team of eight professionals—with plans to expand to a team of twenty. We strive to create a supportive and rewarding workplace, offering two weeks of paid vacation, a Simple IRA with up to 3% matching, annual bonuses, and regular team-building activities such as happy hours and birthday celebrations.

Our team speaks three languages in addition to English, allowing us to better connect with and serve our customers. Agent Alice Kwon completed her degree in Electrical Engineering at the University of Maryland, and is personally committed to giving back through local initiatives, including sponsoring a youth baseball team and volunteering at the food bank. Together, we are dedicated to providing exceptional service and building strong relationships within our community.

ROLE DESCRIPTION:
Alice Kwon - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.



 
RESPONSIBILITIES:  

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:  

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Bilingual Spanish or Korean preferred.