Housekeeping Supervisor

Job Description

Job Description

Join Our Team!Housekeeping Supervisor

Brasstown Valley Resort & Spa | Young Harris, Georgia

Nestled in the scenic North Georgia mountains, Brasstown Valley Resort & Spa offers guests an unforgettable destination featuring exceptional lodging and dining, an 18-hole championship golf course, equestrian stables, a full-service spa, and activities for all ages.

We believe our team members are the heart of our resort, and we are looking for passionate, dependable, and motivated individuals to join our team!

Brasstown Valley Resort & Spa is managed by Coral Hospitality, one of the Southeast's premier hospitality management companies.

We are currently seeking a Housekeeping Supervisor to join our team!

The Housekeeping Supervisor plays an important leadership role in maintaining the cleanliness, presentation, and overall guest experience of Brasstown Valley Resort & Spa.

Reporting directly to the Housekeeping Manager, this position oversees daily housekeeping operations, supports and guides room attendants, ensures quality standards are consistently met, and helps create a positive and productive work environment.

The ideal candidate is a hands-on leader who takes pride in maintaining high standards, enjoys working with a team, and is committed to delivering exceptional guest service.

Leadership & Team Development

• Oversee daily housekeeping operations and provide hands-on support to team members as needed.
• Lead or participate in departmental daily line-ups.
• Assign daily duties, room assignments, and responsibilities to housekeeping associates.
• Establish and maintain consistent cleaning standards and operating procedures.
• Assist with interviewing, hiring, onboarding, and training new team members.
• Foster a positive, respectful, and team-oriented work environment.
• Assist with scheduling, payroll, and departmental supply ordering.

Quality Assurance & Guest Satisfaction

• Conduct daily inspections of guest rooms, VIP accommodations, and public spaces.
• Inspect and evaluate the overall condition and presentation of resort rooms.
• Review daily departure reports and ensure rooms are properly inspected and ready for incoming guests.
• Ensure guest rooms are properly cleaned, stocked, and maintained.
• Identify maintenance needs and submit work orders for repairs, painting, furnishings, and other improvements.
• Deliver exceptional guest service while consistently upholding resort and brand standards.

Daily Operations & Property Maintenance

• Assist with cleaning guest rooms and public areas when necessary.
• Ensure linens, room supplies, and housekeeping equipment are properly maintained and stocked.
• Monitor housekeeping vehicles to ensure cleanliness and proper condition.
• Assist with inventory management of supplies and equipment.
• Ensure trash and waste are properly transported and disposed of.
• Help protect resort property, equipment, and other company assets.
• Promote a safe, clean, and organized working environment.

Qualifications & Experience

• High school diploma or GED preferred.
• Previous housekeeping, hospitality, or supervisory experience is a plus.
• One to three months of related experience or training, or an equivalent combination of education and experience.
• Valid driver's license.
• Basic reading, writing, and communication skills.
• Ability to follow written and verbal instructions and exercise sound judgment.
• Basic computer skills are helpful.

Skills & Personal Qualities

• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• A positive, team-focused attitude.
• Strong attention to detail and commitment to quality.
• Ability to adapt to changing priorities in a fast-paced environment.
• Dependability, punctuality, and a strong work ethic.
• Willingness to take initiative and lead by example.
• Commitment to workplace safety and professional standards.
• A genuine passion for hospitality and guest satisfaction.

This position requires frequent standing, walking, sitting, reaching, bending, climbing, balancing, kneeling, and crouching. Team members must be able to regularly lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

We believe great hospitality starts with taking care of our people!

As a member of our team, you will enjoy:

• Competitive benefits.
• A positive and supportive work environment.
• Flexible work schedules.
• Free employee meals.
• Resort discounts and other employee perks.
• The opportunity to work in one of North Georgia's most beautiful mountain destinations.
• The opportunity to grow and develop your hospitality career.