Claims Technical Specialist

Inservco Insurance Services, a wholly owned subsidiary of Penn National Insurance, is a leading regional third‑party claims administration firm that provides risk management services to customers. The Claims Technical Specialist manages complex casualty claims involving litigation, subrogation, and indemnity, ensuring fair, timely, and cost‑effective resolutions. This role provides expert litigation oversight, controls claim expenses, and supports negotiation and settlement strategies. The Claims Technical Specialist also serves as a technical resource and mentor, assisting in the training and development of claims staff while partnering with claims leadership to deliver high‑quality outcomes for self‑insured clients. The Claims Technical Specialist also assists the Claims Manager in the development of employees as it relates to claims management. The ideal candidate will reside in the Harrisburg, PA or the New Jersey area. Business Acumen Negotiation Results Oriented Time & Priority Management Decision Making Essential Duties and Responsibilities Adheres to specific client handling instructions for each Self‑Insured client. Develops Sr. Claims Representatives, Claims Representatives and Claims Associates strengthening their litigation techniques and gaining a high level of quality through training and seminars. Handles a specific caseload of claims of complex nature involving litigation, subrogation and indemnity. Supports the Claims Manager by providing training, education, guidance and development of employees as it relates to litigation. Effectively controls and directs claims personnel in litigation matters to achieve a fair and reasonable settlement by assisting the Sr. Claims Representatives, Claims Representatives I and Claims Representative II with coverage questions, assigning counsel and negotiations. Effectively evaluates and establishes relationships with attorneys and other insurance companies in order to promote and secure economical, equitable, and timely settlement of claims involving litigation. Efficiently uses the computer systems on a regular basis and assumes responsibility for learning new systems/software made available. Controls all aspects of litigation to reduce expenses by handling litigation matters expediently and effectively. Regularly prepares claims summaries, attends client meetings and presents claims information. Prepares and presents annual stewardship reports. Completes quarterly excess reports in accordance with the policies provisions. Additional Responsibilities Applies data to solve common business problems. Compiles, manipulates and analyses data of varying complexity. Knowledgeable and proficient about what tools are available for data analysis and when they are appropriate to use. Keeps abreast of state and federal court rulings and laws in order to effectively perform the duties of the job. Initiates self‑development and training in order to improve upon, maintain, or acquire skills prescribed in handling litigation claims. Performs other duties as may be assigned by the Claims Manager. Attends oral presentations on renewals to retain existing clients or potential new business. Special Relationships The Claims Technical Specialist has direct contact and interacts with all levels of personnel within the company. Has direct contact with self‑insureds/claimants, third parties and medical/legal professionals. Qualifications Education/ Credentials Bachelor’s degree and/or successful completion of continuing education opportunities in casualty claims handling and litigation preferred IIA Certificate in General Insurance and Associate in Claims courses desirable. Adjuster’s license or be willing to obtain one as required Experience Minimum of 5‑years’ experience in a casualty claims industry with emphasis on litigation Technical/ Professional Knowledge Must have excellent demonstrated communication skills, both oral and written Must have excellent demonstrated interpersonal skills Must have excellent demonstrated organizational skills, with the ability to work independently Must be detail oriented, as assigned work requires significant attention to detail Personal Computer skills, with an emphasis on Microsoft products Ability to work within a team‑oriented, fast‑paced, customer‑focused environment Extensive knowledge of tort law, federal and state laws applicable to all types of claims encountered; Unfair Claims Settlement Practices Act, insurance policy coverages and provisions, and medical, legal, automotive and construction terminology Must have well developed negotiation skills. Job Requirements (as required by ADA- Americans with Disabilities Act) This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment. Must be able to perform computer‑based tasks and access digital information necessary for job duties, including through the use of assistive technologies. Must be able to complete computer‑based tasks and utilize office equipment as needed to perform essential job functions. Must be able to access and enter information accurately using automated systems. Must be able to communicate effectively with internal and external clients using telephone, electronic, or other communication systems. Must be able to present information to individuals and groups. Must be able to interpret and apply concepts that may or may not be based upon established guidelines. Must be able to maintain acceptable attendance and adhere to scheduled work hours. Must have a valid driver’s license and be able to operate a motor vehicle. Must be able to travel, with overnight stays required. #J-18808-Ljbffr Penn National Insurance