Program Manager (PM)

Program Manager (PM)

Location: Remote, however, must live near any IRS location and be able to report on-site when needed.

Overtime Exempt: Yes

Reports To: ARMADA HQ

Security Clearance Required: N/A

The Program Manager (PM) serves as the primary focal point and is responsible for overall program leadership, coordination, and execution of all contractor activities under the IRS HSPD-12 Credentialing Support contract. The PM ensures all operational, administrative, and reporting requirements in the PWS are met and provides oversight of credentialing site operations and contractor personnel.

Duties & Responsibilities

The Program Manager (PM) shall:

• Serve as the primary focal point and be responsible for all activities.
• Attend ICAM task order meetings.
• Attend ICAM meetings and document meeting minutes. Minutes must include date, time, location, attendees, significant discussions, action items, and due dates.
• Manage support within the ICAM HQ Washington, DC office and coordinate activities with the on-site COR.
• Manage contract registrar movement in the field and replacement of government-issued equipment.
• Ensure credentialing site personnel are trained and complete the USAccess hands-on Registrar and Activator training.
• Develop, maintain, and deliver project documents, including work performed, travel budget monitoring, expenditure reporting, weekly and monthly status reports, and other documents as assigned.
• Prepare and provide a monthly list by name of Credentialing Specialists, including address, annual travel, time away from office, and dollar amount.
• Meet with the COR for monthly ICAM Task Order Meetings.
• Prepare and submit monthly progress reports reflecting work progress and expenditure status.
• Ensure contractor team attends appropriate ICAM meetings and documents meeting minutes.
• Prepare daily card actions report for each credentialing specialist and submit to ICAM COR next business day.
• Maintain a workforce management program showing all stations and the status of each credentialing specialist in real time.
• Provide full program oversight, ensuring all credentialing sites are fully staffed and operational.
• Establish and maintain a complete Quality Control Plan (QCP)
• Other duties as assigned in support of Program Management.

Knowledge, Skills, and Abilities

• Extensive knowledge in Microsoft Applications: Access, Word, PowerPoint, SharePoint, and Excel.
• Strong writing and communication skills.
• Ability to work independently on assigned tasks.
• Ability to coordinate with government personnel and field staff.
• Analytical skills to monitor reports, staffing, and performance data.
• Strong organizational skills to support multi-site operations.
• Ability to manage schedules, travel monitoring, and expenditure reporting.
• Attention to detail and ability to maintain accurate documentation.
• Ability to work remotely but within proximity to any IRS site

Minimum/General Experience

• Experience in program management, government contracting, or supporting large, nationally dispersed operations.
• Familiarity with HSPD-12, credentialing operations, or ICAM environments preferred.
• Project Management certification (PMP) preferred.

Minimum Education

• High School Diploma or equivalent.

ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Must be able to successfully pass a background check, and pre-employment drug testing. Job offers are contingent upon results of background check and drug testing.