IT Sr. Business Systems Analyst | IT Revenue Cycle | Full Time

CANDIDATES MUST BE LOCAL TO THE STATE OF MICHIGAN

About the Role:

Under the general supervision of the Project Manager, Principal Business Analyst, or the Manager, develops requirements analysis, use case reviews, fit/gap analyses, functional designs, business process re-engineering, and preliminary design reviews and critical design reviews with customers. You will communicate solutions, issues, and risks directly with technical management or other responsible entities to ensure a fully integrated solution across multiple work streams. The Senior Consultant Business Analyst is part of an IT team that is accountable for production support (including on-call duties in a 24x7 environment) as well as new projects.

The ideal candidate will have experience using analytical skills to seek out, research and evaluate a variety of solutions to provide clients with high quality, efficient business processes and solutions that promote efficiency and enterprise-wide standardization. Must demonstrate the ability to mediate and bridge the relationship between technical and business stakeholders without compromising the needs of the solution users and the strategic goals of the organization.

Tasks and Responsibilities:

• Subject matter expert (SME) in one or more applications’ capabilities and features for users, owners, and administrators of solutions.

• Provide end-user support including on-call escalations and on-site troubleshooting to resolve application issues.

• Keeps abreast of new Tools & Technology and functionalities across the application(s).

• Plans, designs and recommends business processes to improve and support business activities.

• Assists with developing the methods and procedures required to identify whether current business goals and objectives meet organizational needs.

• Facilitates meetings with clients to gather and document requirements and explore potential solutions.

• Analyzes and documents client's business requirements and processes and communicates these requirements by constructing conceptual data and process models, including data dictionaries and volume estimates from organization.

• Collaborates with work teams, departments, system leadership, staff, other IT groups, and technology vendors to define needs and facilitate solutions.

• Provides input into developing and modifying systems to meet client needs and develops business specifications to support these modifications.

• Creates test scenarios and develops test plans to be used in testing the business applications in order to verify that client requirements are incorporated in to the system design.

• Assists in analyzing testing results throughout the project.

• Participates in technical reviews and inspections to verify 'intent of change' is carried out through the entire project.

• Assists in coordinating business analyst tasks on information technology projects, problem tickets and provide support to other team members.

• Provides support, escalation response to production problem issues/errors. Performs root cause analysis and application resolution.

• Provides on call second-level escalation response for client issues and application problem tickets

• Assists in providing time estimates for project related tasks.

• Lead and conduct conference room pilots and demonstrations.

• Demonstrate solutions to client in a workshop setting.

• Occasionally trains end users

• Assignment of work and development of less experienced team members.

• Ensure proper documentation and on-time delivery of all functional artifacts and deliverables.

Education and Experience Required:

• Bachelor's degree required.

• Five (5) years of applicable work experience required; 3 years applicable experience in a healthcare setting preferred.

Additional Information

• Organization: Corporate Services

• Department: Ascension IT Revenue Cycle

• Shift: Day Job

• Union Code: Not Applicable

  Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.